Health Clinic Specialist

Boots Opticians; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

Boots Opticians is seeking a passionate individual for a role in delivering earwax removal services to the community. As a healthcare service assistant, you'll receive training to perform the earwax removal process, while also managing customer appointments and documenting health details. Ideal candidates should have a strong background in customer care and be willing to learn and adapt in a healthcare environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Able to deal kindly and sensitively with anxious/distressed people.
• Prepared to learn and motivated to complete a Healthcare training programme.

Responsibilities

• Greet customers and verify their details.
• Explain the earwax removal procedure to customers.
• Remove earwax following current guidelines.

Skills

Customer care

Communication

Sensitivity

Adaptability

Digital literacy

Education

Five GCSEs or equivalent

Job description

Job Description

Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and help deliver our earwax removal service to the local community.

About the role

You will go through specialist training to understand how to complete the ear wax removal process. Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist micro-suction equipment to gently remove ear wax from the customer’s ear(s) to improve their hearing.

You will complete our healthcare training programme to enable you to advise customers with their healthcare needs and will also:

• Greet customers and verifying their details
• Manage the appointment booking process
• Explain the earwax removal procedure to customers
• Remove earwax following current guidelines
• Record clear and accurate medical notes
• Follow Standard Operating Procedures and follow health and safety standards
• Order and maintain stock
• Work with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signpost into other healthcare services
• You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Five GCSEs or equivalent
• A passion for customer care and working in Healthcare
• Able to deal kindly and sensitively with anxious / distressed people
• Communicate and listen effectively
• Passion and energy to deliver excellent patient care
• Able to respond to changing work force demand and service needs
• Digitally savvy and comfortable using a smartphone and navigating technology
• Prepared to learn and motivated to complete a Healthcare training programme (NVQ2 or equivalent)

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• Experience in a healthcare setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview within the net 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis

Business Area

Retail

Keywords

Healthcare,clinic,specialist,customer,retail,vaccinations,services, assistant,nhs,pharmacy,pharmacist

Hours per week

15

Latitude,longitude 1

51.460560771,-0.305348690

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays, Weekends, Weekdays and Weekends

Airport

No

Hours per week

8 to 16 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

7 - London

Area

170 - Southwest London

Store

850 - RICHMOND

Req Posted Date

13-Jun-2025

County

London South West

Country

UK

Address 1

61-64 George Street

Address 2

Richmond

Address 3

Greater London