Health Clinic Assistant

BOOTS; London; On-site; Full time

Job summary

A leading healthcare company is seeking a Healthcare Clinic Assistant in London. The successful candidate will provide a warm welcome to patients, ensure data accuracy, and observe patients during their appointment journey. This role requires excellent communication and empathy, as well as the ability to adapt to changing service needs. Join Boots and make a positive difference in patient care.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Able to deal kindly with anxious/distressed people.
• Passion for excellent patient care.
• Digitally savvy and comfortable navigating technology.

Responsibilities

• Greet patients and explain their appointment process.
• Check and verify patient data electronically.
• Observe patients post-appointment for any issues.

Skills

Communication

Empathy

Adaptability

Digital Literacy

Job description

The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London.

Healthcare Clinic Assistants are the first-person patients see and speak to when they arrive for their appointment. You will deliver care and direction for every patient, responding quickly to their needs and play an integral part of the pharmacy services team. You will work in our in-store clinic.

About the role

As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave.

You will also:

• Greet patients arriving for pre-booked appointments and explain how their appointment will work
• Check, capture and verify patient data on an electronic device
• Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the team
• Comply with governance, policies, standard operating procedures and health and safety rules
• Be a supportive member of the team, working collaboratively to achieve team and organisational goals
• You will train in basic first aid skills to support with adverse reactions

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• Able to deal kindly and sensitively with anxious / distressed people
• Communicate and listen effectively
• Passion and energy to deliver excellent patient care
• Able to respond to changing work force demand and service needs
• Digitally savvy and comfortable embracing and navigating technology

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

• Experience in a healthcare setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview within the net 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.