Health Claims Handler

International Medical Group; Cardiff; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading medical insurance provider is seeking a Health Claims Handler in Cardiff. This role involves reviewing and processing health claims while providing excellent service to global members. Candidates should have strong attention to detail and communication skills, with a preferred background in healthcare or claims management. This position offers a competitive salary and a hybrid working model with various employee perks.

Benefits

Competitive salary

Hybrid working options

22 days leave plus bank holidays

Birthday Day Off

Employee recognition awards

Qualifications

• Detail-oriented and compassionate individual.
• Ability to manage workloads independently.
• Background in healthcare or medical claims is preferred.

Responsibilities

• Review and process claims according to policy terms.
• Communicate with members and providers to resolve queries.
• Ensure treatments meet medical standards.
• Maintain accurate documentation of claims.

Skills

High attention to detail

Excellent communication skills

Calm and professional under pressure

Proficient in Microsoft Office

Critical thinking and problem-solving

Job description

Join a Global Leader in Medical Insurance

Become Our NewHealth Claims Handlerat IMG!

AtIMG, we’re proud to be pioneers in international medical insurance—supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we’re looking for a detail-oriented and compassionateHealth Claims Handlerto join our growing team and help us deliver peace of mind to our global members.

Location: CardiffOffice – Hybrid working model with1 in every 5 daysspent in the office.
Contract Type:Full-Time, Permanent
Salary:£26,500 – £28,500 (Based on Experience)

Why This Role Is a Game-Changer

As aHealth Claims Handler, you’ll be the trusted point of contact for our members navigating international medical claims. From initial notification to final reimbursement, you’ll ensure every claim is handled with care, accuracy, and efficiency.

You’ll work closely with our Medical and Preauthorisation teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.

What You’ll Be Doing

• Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
• Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
• Ensure treatments meet accepted medical standards and costs are reasonable and customary.
• Respond to inbound calls, emails, and digital messages with empathy and professionalism.
• Maintain accurate documentation and manage your workload effectively.
• Escalate complex cases, potential fraud, or complaints to the appropriate teams.
• Contribute to process improvements and help shape the future of our claims operations.

What We’re Looking For

Essential Skills:

• High attention to detail and strong numerical accuracy.
• Excellent communication skills—both written and verbal.
• Calm, diplomatic, and professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Critical thinking and problem-solving mindset.
• Ability to manage workloads independently and within a team.

Preferred Experience:

• Background in healthcare, travel, medical, pet, or personal accident claims.
• Familiarity with private or international medical insurance.
• Experience managing claim reserves and producing claims reports.
• Language skills (especially German or Spanish) are a plus!

What We Offer

• Hybrid Working Options
• Competitive Salary(£34,000 – £38,000 DOE)
• Internal Promotion Opportunities
• Diverse & Inclusive Culture
• Birthday Day Off + Christmas Eve Off
• 22 Days Leave + 9 Bank Holidays (rising to 30 days)
• Summer & Christmas Parties
• Surprise Rewards(Yes, even Beyoncé tickets!)
• Employee of the Month/Year Awards
• 2 Volunteer Days Annually

Ready to Make a Global Impact?

Whether you're starting out or bringing years of experience, IMG is where your career can thrive. We’ll support your growth with expert training, a collaborative team, and opportunities to make a difference.

Apply nowand be part of something bigger.

At IMG, we don’t just process claims—we deliver peace of mind.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.