Health Centre Receptionist

NHS; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking enthusiastic individuals for a Front of House reception role. This dynamic position requires excellent communication skills, attention to detail, and the ability to work flexibly at various Health Centres in Hull and East Riding. Applicants should have experience in administration and customer service, preferably in a healthcare setting. This role offers a chance to make a positive impact on patient experiences.

Benefits

Access to excellent benefits

Supportive work environment

Qualifications

• Experience in an office environment and general administration procedures.
• Experience with patient appointment booking systems.
• NHS experience or working with the public.

Responsibilities

• Front of House reception duties at Health Centres.
• Meeting and greeting patients and visitors.
• Taking phone calls and directing patients for appointments.
• Supporting clinical teams as needed.
• Allocating flexible cover for annual leave and sickness.

Skills

Excellent communication skills

Organisation

Flexibility

Attention to detail

Education

Level 3 in Business Administration/Customer Service

Word processing to OCR level 2 standard or ICDL

Tools

Microsoft Word

Microsoft Excel

Outlook

SystmOne

Job description

This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull and East Riding area.

We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is very flexible role working on a reception within the Health Centre's based in Hull and the East Riding, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.

Main duties of the job

Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role.

For informal enquiries please contact Janet McIntyre on telephone number 07526167576 If you require an alternative method of communication, please e-mail [e-mail] for further information on this post.

About us

At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the 'CHCP Perks and Rewards' link.

Job responsibilities

• Front of House reception duties at Health Centres within Hull and East Riding
• Meeting and greeting patients and visitors
• Taking phone calls and directing patients for their appointments
• Supporting clinical teams as needed
• Allocating flexible cover for annual leave, sickness, and training across centres

Person Specification

Experience

• Previous experience of working in an office environment and carrying out general office/administration procedures
• Previous experience of patient appointment booking systems e.g sytstmOne
• Previous NHS experience or working with the public

Qualifications

• Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
• Word processing to OCR level 2 standard or ICDL

Knowledge

• Comprehensive knowledge of a range of administration procedures and practices.
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment programmes
• Knowledge of making every contact count (MECC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.