Health Care Support Worker - Intensive Care Unit (Icu)

Royal United Hospitals Bath Nhs Foundation Trust; Bath; On-site; GBP 22,000 - 26,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking compassionate Healthcare Support Workers to join the Intensive Care Unit team in Bath. You will support registered nurses and the multidisciplinary team to deliver high-quality, patient-centred care to critically ill patients, assisting with personal care, mobility, nutrition, hydration and comfort while maintaining dignity and privacy.

In this role, you will record and report patient observations, escalate changes in condition, and

Qualifications

• Previous experience in healthcare settings preferred.
• Excellent communication and interpersonal skills.
• Demonstrates compassion, empathy and patient-centred care.

Responsibilities

• Support patients with personal care, mobility, nutrition and hydration, maintaining dignity and privacy.
• Record and report patient observations to the nursing team and escalate changes promptly.
• Assist with day-to-day ward activities, infection control and safe clinical practice.
• Provide reassurance and support to patients and their families within a busy ICU environment.
• Contribute to induction and training of new colleagues and learners.
• Maintain a clean, safe and well-organised clinical environment and assist with equipment readiness.

Job description

The Intensive Care Unit (ICU) at the Royal United Hospitals Bath is looking for compassionate, motivated Healthcare Support Workers (HCSWs) to join our dedicated multidisciplinary team.

As a Healthcare Support Worker, you will play a vital role in supporting the delivery of high-quality, patient-centred care to critically ill patients. Working alongside registered nurses and the wider healthcare team, you will provide both clinical and non-clinical care, helping to meet patients' individual needs while promoting dignity, comfort, and wellbeing.

This is a rewarding and varied role within a fast-paced environment where no two days are the same. You will support patients with personal care, nutrition and hydration, mobility, observation recording, and other aspects of daily living, whilst contributing to the smooth running of the unit.

Excellent communication skills, kindness, and a caring attitude are essential. You will work closely with patients, relatives, careers, and colleagues, helping to create a supportive and compassionate environment during what can often be a challenging time for patients and their families.

The Education team will provide comprehensive support, training, and development opportunities, including completion of the Care Certificate if required. This is an excellent opportunity to develop your skills and make a meaningful difference to the lives of patients receiving critical care., As a Healthcare Support Worker in the Intensive Care Unit, you will support registered nurses and the wider multidisciplinary team to deliver high-quality, compassionate care to critically ill patients.

You will assist patients with personal care, mobility, nutrition, hydration and comfort, helping to maintain their dignity, privacy and independence wherever possible. You will undertake a range of delegated clinical tasks, such as recording and reporting patient observations, recognising and escalating changes in a patient's condition, and supporting the delivery of individualised care plans.

The role includes maintaining a safe, clean and organised clinical environment, ensuring equipment is ready for use, maintaining stock levels, and adhering to infection prevention and control standards. You will provide reassurance and support to patients and their families, communicate effectively with colleagues across the healthcare team, and contribute to accurate documentation and record keeping.

Working in a busy and rewarding critical care environment, you will need to be adaptable, caring and motivated, with a commitment to providing excellent patient-centred care. You will also contribute to the induction and support of new colleagues, students and learners within the unit.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

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