Health Care Support Worker – Frailty Support Worker

NHS; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Job summary

Hywel Dda University Health Board in South Ceredigion is seeking a Band 3 Frailty Support Worker on a fixed-term/secondment for 12 months. The role is full-time (37.5 hours per week) and includes Welsh language considerations within a bilingual NHS environment.

Interviews are scheduled for 20/10/2026. The post supports frail patients, focusing on independence, mobility, nutrition and hydration, while working closely with nursing and therapies teams to improve patient experience.

Qualifications

• NVQ / Diploma at level 3 in Health and or relevant qualification.
• Numeracy and literacy to at least GCSE level or equivalent.
• Record of professional development

Responsibilities

• Promote patients' independence by focusing on mobility, nutrition and hydration.
• Work alongside nursing and therapies teams to support care.
• Communicate effectively within the multidisciplinary team

Skills

Good communication

Team player

Independent worker

Education

NVQ/ Diploma level 3 in Health

GCSE level maths and English

Job description

Health Care Support Worker – Frailty Support Worker

Band 3

Main area Frailty Grade Band 3 Contract 12 months (This is a Fixed Term/Secondment vacancy for 12 months until 30/11/2027 to meet the needs of the service) Hours Full time - 37.5 hours per week Job ref 100-ACS225-1026

Employer Hywel Dda University Health Board Employer type NHS Site Meddygfa Emlyn Town Newcastle Emlyn Salary £26,813 - £27,890 per annum Salary period Yearly Closing 13/10/2026 23:59 Interview date 20/10/2026

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.

Job overview

This is a Fixed Term/Secondment vacancy for 12 months until 30/11/2027 to meet the needs of the service.

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

An exciting opportunity has arisen for a Band 3 Frailty Support Worker in South Ceredigion.

The post offers the opportunity to develop your skills and experience in caring for frail patients. Dementia and frailty are a growing challenge within healthcare, and we, as healthcare professionals are at the forefront of providing the dignity, support and care that people deserve. The aim of the role would be to improve the patient experience. You would be expected to promote the patients' independence by focusing on their mobility, nutrition and hydration in order to maintain and maximize their functional ability.

Main duties of the job

The post holder should hold an NVQ level 3 in Health or equivalent. They will need to demonstrate that they have good communication skills and that they are an excellent team player as well as being able to work alone. They will be expected to work alongside both the nursing and the therapies team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews to be held on 20/10/2026.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person specification

Language Skills

• Welsh Speaker (Level 1)

Qualifications and Knowledge

• Numeracy and literacy to at least GCSE level or equivalent
• NVQ / Diploma at level 3 in Health and or relevant qualification.
• Record of professional development

Experience

• Recent clinical experience of working within a relevant healthcare or social care environment.
• Experience of working as part of a team.
• Willingness to attend to further training
• Recognise the importance of fundamentals of care.
• Recognise rehabilitation principles and enabling patient to optimise independence.

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

IMPORTANT NOTE FOR APPLICANTS: Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.