Health Care Support Worker - Forensics

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave grows with tenure

Development opportunities and study/bk

Enhanced pay for public holidays

Job summary

NHS Greater Glasgow and Clyde is seeking a Healthcare Support Worker to join the inpatient mental health team at Rowanbank Clinic. You will work within a multidisciplinary team, supporting assessments, care plans and safe, recovery-focused care for adults and older adults.

This permanent role includes 36 hours per week on rotating day and night shifts, with duties including safeguarding, record-keeping, training, and helping maintain a therapeutic environment.

Qualifications

• Knowledge of person-centred, recovery-focused mental health care.
• Understanding of the Healthcare Support Worker Code of Conduct.
• Awareness of current mental health legislation and relevant policy.
• Understanding of risk assessment, safeguarding principles and documentation.
• Commitment to confidentiality and information governance.
• Ability to work within a multidisciplinary team and communicate effectively.
• Willingness to undertake mandatory training and supervision.

Responsibilities

• Deliver high-quality care within a multidisciplinary team.
• Assist nursing assessments and support care plans.
• Support safeguarding, risk assessment and relapse prevention.
• Maintain accurate records and patient confidentiality.
• Contribute to health promotion and quality improvement activities.
• Support learners and ensure a safe clinical environment.

Skills

Person-centred care

Recovery-focused care

Effective communication

Teamwork

Infection prevention

Safeguarding principles

Confidentiality & information handling

Record keeping

Health promotion

Lifelong learning

Education

Healthcare Support Worker training

Code of Conduct knowledge

Clinical governance awareness

Tools

Microsoft Office

Electronic patient record systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

As an integral member of the multidisciplinary team, the post holder will work in partnership with colleagues, patients, carers and partner agencies, demonstrating compassionate and caring behaviours to support the delivery of safe, effective, person-centred inpatient mental health care. The role involves contributing to the assessment, care, treatment and recovery of adults and older adults receiving inpatient mental health services, working within a strengths-based and recovery-focused framework that actively promotes individual participation and wellbeing. The post holder will undertake allocated duties and responsibilities as part of the nursing team, supporting patients with a wide range of mental health needs while maintaining dignity, respect and therapeutic engagement.

This role does not meet the eligibility criteria for Skilled Worker visa or Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent Roles

Rowanbank Clinic

36 Hours - Rotational Long day shift pattern 0730-2015 on days 2015-0730 on nights.

Key responsibilities:

The post holder will function as a Healthcare Support Worker within a multidisciplinary team, delivering high-quality care and support to a designated group of patients. They will contribute to nursing assessments, implement agreed care plans and support risk assessment and risk management processes. Working closely with patients, carers and healthcare professionals, they will provide therapeutic, recovery-focused care that promotes mental and physical wellbeing while supporting relapse prevention. The role includes recognising and responding to safeguarding concerns, vulnerability, self-harm risks and other complex needs. The post holder will maintain accurate records, uphold patient confidentiality, support health promotion activities, contribute to audit and quality improvement initiatives, participate in supervision and professional development activities, and ensure compliance with all relevant legislation, policies, procedures and the Healthcare Support Worker Code of Conduct. They will also help maintain a safe clinical environment, support learners and students, communicate effectively with internal and external partners, and contribute to the delivery of safe, efficient and person-centred inpatient mental health services.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge of person-centred, recovery-focused mental health care.
• Understanding of the Healthcare Support Worker Code of Conduct.
• Awareness of current mental health legislation and relevant healthcare policy.
• Understanding of risk assessment, risk management and safeguarding principles.
• Knowledge of equality, diversity, dignity and respect within healthcare settings.
• Understanding of infection prevention and control procedures.
• Awareness of health and safety requirements within a clinical environment.
• Knowledge of confidentiality, information governance and record keeping standards.
• Ability to work effectively within a multidisciplinary team.
• Effective communication and interpersonal skills.
• Basic IT skills, including use of Microsoft Office applications and electronic patient record systems.
• Understanding of health promotion and wellbeing approaches.
• Ability to recognise and elevate changes in a patient's condition.
• Commitment to continuous professional development and lifelong learning.
• Willingness to undertake and maintain all mandatory and statutory training relevant to the role.
• Participation in Nurse Line Management Supervision, Clinical Supervision and TURAS/eKSF appraisal processes.
• Ability to safely use clinical equipment and follow local procedures relating to emergency situations and patient safety.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For an informal discussion, please contact:
Sarah Cosgrove, Lead Nurse, 0141 232 6452, [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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