Health Care Support Worker

RJAH Charity; Oswestry; On-site; GBP 23,000 - 28,000; Part time

Job summary

An established healthcare provider seeks dedicated Health Care Support Workers to join their outpatient team. This role involves supporting the preparation and effective running of clinics, performing vital tasks such as venepuncture and ECGs, and ensuring patient care is delivered with excellence. With a commitment to outstanding patient care, this position offers a chance to develop skills in a supportive environment. Join a team that values professionalism, respect, and caring, and contribute to delivering world-class healthcare in a dynamic setting.

Benefits

Flexible Working Hours

Professional Development Opportunities

Access to State-of-the-Art Facilities

Qualifications

• Basic literacy & numeracy skills and excellent verbal communication skills.
• Evidence of customer care skills/experience in a healthcare setting.

Responsibilities

• Communicate effectively with patients and healthcare teams.
• Assist in preparing and running outpatient clinics and procedures.
• Monitor patient conditions and report any changes.

Skills

Effective Communication

Customer Care Skills

Basic Literacy & Numeracy

Education

NVQ Level 2 in Health and Social Care

Basic Health Care Training

Tools

ECG Equipment

Venepuncture Equipment

Job description

Join to apply for the Health Care Support Worker role at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

3 weeks ago Be among the first 25 applicants

Join to apply for the Health Care Support Worker role at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

About

With a worldwide reputation for innovation and research, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, provides the highest quality hospital care to patients locally, regionally and nationally. The surrounding geographical area includes Shropshire, Wales, Cheshire and the Midlands.

The Orthopaedic hospital mainly treats disorders of the bones, joints and muscles. Surgical areas comprise hip and knee replacement, foot, ankle and lower limb surgery, hand shoulder and upper limb surgery (including hand emergencies), spinal disorders, bone tumour and sports injury surgery. We host the regional centres for Spinal Injuries at the Midlands Centre for Spinal Injuries and the Regional Bone and Soft Tissue Tumour Service. Additionally we treat people with metabolic disorders (including osteoporosis) and those with inflammatory arthritis. We have a centre for children and provide specialist surgery and treatment for children and adolescents with orthopaedic or disorders affecting muscular development. The Trust also provides services for private patients within Ludlow Unit.

Our Values Are

Friendly

Excellence

Caring

Professional

Respect

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Key details

Location

SiteThe Robert Jones and Agnes Hunt Orthopaedic HospitalTownOswestryPostcodeSY10 7AGMajor / Minor RegionShropshire

Contract type & working pattern

ContractPermanent: Part timeHoursPart time - 33.75 hours per week (must be flexible - able to meet service demand by working various length and shift times on variable days of the week)

Salary

Salary£23,615 pa pro rataSalary periodYearlyGrade(NHS AfC: Band 2)

Specialty

Main areaOutpatients and Procedure Treatment Room

Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Job Overview

We are currently recruiting for part-time Health care support workers to join our Out-Patient Team, to support the preparation and effective running of our clinics and procedure room .

Advert

You will be trained to undertake Venepuncture , both basic and specialist , ECGs , height / weight , blood pressure monitoring , urine testing and will use these skills daily as well as undertaking training to work in enhanced treatment room where local anaesthetic operations are undertaken, working as support for registered practitioners

Start times of shifts will be variable, from 07.30 am onwards, we are open 6 days a week including evenings . To meet service demand the ability to work flexible/ variable shifts is essential.

We are looking for a colleague who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.

manual handling of patients & equipment, and the role involves standing/ walking for lengthy periods of time.

Working for our organisation

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)

Joining RJAH is more than just a job we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities including our recently-opened £6 million Headley Court Veterans Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Duties And Responsibilities

Detailed job description and main responsibilities

• To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
• To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives.
• Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution
• Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.
• Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for
• Effectively provide and receive information orally, in writing & electronically daily
• For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed &up to date.
• Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
• Maintain; ensure cleanliness and control tock/equipment/rooms used in all areas of Outpatient Department to standards expected by Manager and Infection, prevention, and control team, following per policy / procedure /processes.
• Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected., plus report using online system clean & label appropriately
• Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, within NVQ Level 2 for direct care or equivalent.
• Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily
• To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment / PPE available and ready to use , & to process all documentation appropriately, includes checking all clinic outcome forms completed by clinicians. Indicating to clinician or team lead when not completed
• To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner , effectively and that these requirements are undertaken (E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information / forms have tests undertaken or given appropriate score forms to complete)
• Effective use of appropriate Trust computer systems to obtain & use /report information, as well as effective verbal reporting to senior staff (E.g. EPR, Lorenzo PAS, BMI, Intranet, in touch kiosk, Datex, digital services, Estates & facilities works requisitions, Blue Spier (if required) and new systems introduced)
• Escort/Direct patients/visitors effectively to other departments or areas for treatment, procedures, investigations, or rehabilitation purposes.
• To undertake MRSA screening & specimens of urine effectively & safely. To test urine for any abnormalities. Have a basic knowledge of urinalysis and ability to report the results to the nurse in charge as well as documenting appropriately
• Ensure that the safe and correct disposal of bodily waste & linen and all waste is carried out following the Trusts infection control policy.
• To perform& Obtain measurements of a patients height and weight, and report clinical observation of the patients temperature, pulse, respiration rate, blood pressure, peak flow, Pulmonary Function Test, oxygen saturation and blood sugar, when appropriately trained and document appropriately, reporting abnormality to RN or Clinician
• To assist and support the trained nurses & plaster technicians with the delivery of patient care.
• To maintain cleanliness of the department and assist in cleaning. To have a good knowledge of infection control policies/procedures/processes.
• Be compliant with Department / Areas of work Standard Operating Procedures (SOP s)
• To undertake training in specific medicine management Main Opd training and follow all protocols regarding being the key holder role.
• Check any test requisitions are completed as per policy, informing senior staff member if unable to take test due to incomplete request.
• When trained and &deemed competent to do so, daily collect blood samples by venepuncture from adults (and children if appropriately trained) in setting as required Maintain competence by regularly carrying out procedure and update training as required, following Trust policies and procedures relating to blood transfusion / infection control / sharp safety and other relevant policies/procedures
• When trained and competent to do so use blood centrifuges in department appropriately as required.
• Collect samples in the appropriate containers. Ensure that the safe and correct disposal of equipment and correctly label all samples/ ECG s.
• Transport specimens safely to the laboratory or point of collection as per Trust policy.
• Observe the patient following any sample collection and report any adverse effect to the nurse in charge
• When trained & evidenced as competent to do so, operate electrocardiograph equipment to perform routine ECG tests upon appropriate request Able to prepare patient for an ECG by explaining procedure
• When trained & evidenced as competent to do so, undertake venepuncture for PRP treatment .and assist procedure as required
• Participate in personal and professional development.
• Participate in mandatory training programmes
• When trained to do so, prepare patients for any necessary procedures, within their competencies and assist in procedure as required using skills competent in.
  
  

We welcome & encourage candidates to visits us informally , prior to interview

Important

Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, mis-leading or inaccurate information. For the avoidance of doubt this would include omissions of previous periods of employment or reasons given for gaps in employment.

Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.

For Information

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity.

We are committed to ensuring disabled workers arent disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

Midlands and Lancashire Commissioning Support Unit (MLCSU) process recruitment on behalf of Robert Jones Agnes Hunt. Further information on how your personal data is managed can be found on the supporting Privacy Notice.

Your application will be made in Trac, the MLCSU's preferred third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs and also available in your candidate account.

If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. In submitting an application form to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. You also authorise the RJAH Hospital NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record IAT process should you be appointed to the post.

Applicant requirements

info This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Qualifications/Training

Essential criteria

• Basic literacy & numeracy skills and excellent verbal communication skills
  
  

Experience

Desirable criteria

• Previous experience of working with in a health care setting
  
  

Skills and Competencies

Essential criteria

• Evidence of customer care skills/experience Written, oral and electronic
• Ability to work as part of a multidisciplinary team and be able to build rapport with people not met before
  
  

Desirable criteria

• Competencies in physiological measurements, and measuring systems (height / weight)
  
  

Knowledge

Desirable criteria

• Knowledge of basic OPD systems and processes
• Knowledge of understanding / use of aseptic no touch technique ANTT
  
  

Documents

• Job Description and Person Specification (, 504.3)PDFKB
• Trust Values (, 231.0)PDFKB
• Privacy Notice (, 178.0)PDFKB
• RJAH - Information Pack (, 469.8)PDFKB
  
  

Further details / informal visits contact

NameElizabeth ReeceJob titleOutpatient ManagerEmail address [email protected]Telephone number01691404572Additional information

Please contact myself , Sister Sara or the Nurse in Charge to arrange a visit 01691 404572

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals

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