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Health Care Support Worker

HwC Ventures

Guildford

On-site

GBP 25,000 - 27,000

Full time

Yesterday
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Job summary

Join a leading NHS Trust as a Mental Health Healthcare Support Worker at Farnham Road Hospital in Guildford. You'll be a key player in transforming inpatient mental healthcare by delivering compassionate care. This role involves supporting daily activities, monitoring patient health, and fostering recovery in a therapeutic environment. Ideal candidates will have a Care Certificate and experience in mental health settings, contributing to a dedicated multidisciplinary team.

Benefits

Flexible working
Free parking
Excellent health and wellbeing support

Qualifications

  • Proven experience in a Mental Health patient-facing role is essential.
  • Care Certificate required.
  • Desirable qualifications include NVQ Health related subject or degree.

Responsibilities

  • Support daily living activities and promote recovery.
  • Monitor health and report changes to the medical team.
  • Build therapeutic relationships with patients.

Skills

Communication
Empathy
Teamwork

Education

Care Certificate or equivalent
NVQ in Health-related subject

Job description

Job Summary

Farnham Road Hospital - Transforming Inpatient Mental Healthcare

Farnham Road Hospital is home to three adult inpatient wards and a Health-Based Place of Safety, offering care and support to our local community.

As part of our ongoing ambition to transform inpatient mental healthcare, we are proud to offer a modern, therapeutic environment for both patients and staff.

Our Facilities:

  • 46 beds, all in single, en-suite bedrooms
  • Two lounges and a dedicated outdoor space per ward
  • A wooded area for supervised walks, promoting recovery and wellbeing
  • Staff-only areas on every ward, designed to support colleague wellbeing
  • An on-site caf, staff lounge, and excellent transport links, including nearby train access

Join Our Team:

This is an exciting opportunity to be part of a well-established service delivering high-quality, compassionate care to those who need it most. You'll work alongside dedicated, experienced professionals in a supportive multi-disciplinary team.

We're embracing innovative ways of working and invite you to join us as we continue to improve how we assess, treat, and support our patients.

Main duties of the job

Main Duties of a Mental Health Healthcare Support Worker

  • Supporting Daily Living Activities
    • personal care Help with meals and encourage good nutrition and hydration
    • Support patients in maintaining personal hygiene and dignity
  • Monitoring and Observations
    • Carry out and record regular physical and mental health observations (e.g. mood, behaviour, vital signs)
    • Report any concerns or changes to the nursing or medical team promptly
  • Promoting Recovery and Engagement
    • Encourage participation in therapeutic and recreational activities
    • Foster a positive, recovery-focused environment
  • Communication and Relationship Building
    • Build therapeutic, professional relationships with patients
    • Engage in meaningful conversations to provide emotional support
  • Maintaining a Safe Environment
    • Contribute to the safety and security of the ward (e.g. observing policies around access and observation levels)
    • Support patients in distress or crisis, including de-escalation when needed
  • Documentation and Record Keeping
    • Accurately record patient care, observations, and incidents using electronic systems
    • Ensure documentation is completed in line with trust policies and confidentiality standards
  • Teamwork and Professional Development
    • Work collaboratively with nurses, doctors, occupational therapists, psychologists, and others
    • Attend mandatory training and development opportunities to enhance skills
About Us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

We look forward to receiving your application!

Details

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year incl 5% Fringe HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

325-7274905-HOSP

Job locations

Farnham Road Hosptial

Farnham Road

Guildford

GU2 7LX

Job Description

Job responsibilities

Please see job description for further information alternatively please contact the ward mananger to discuss

Job Description

Job responsibilities

Please see job description for further information alternatively please contact the ward mananger to discuss

Person Specification

Experience

Essential

  • Proven experience Mental Health patient facing role

Desirable

  • Voluntary work with in a care field

Qualifications

Essential

  • Care Certificate or an equivalent

Desirable

  • NVQ Health related subject
  • Degree in a related subject

Person Specification

Essential

  • Care Certificate or an equivalent

Desirable

  • NVQ Health related subject
  • Degree in a related subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Farnham Road Hosptial

Farnham Road

Guildford

GU2 7LX

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

Farnham Road Hosptial

Farnham Road

Guildford

GU2 7LX

Employer's website

https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

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