Health Care Support Assistant

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 23,000 - 29,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking an experienced Band 3 Health care support worker for Kestrel Ward in Abergele. In an inpatient CAMHS setting, you will provide direct care and support to adolescents aged 11–17 under the supervision of a registered nurse.

You should have demonstrated health or social care experience, good communication, and the ability to work flexibly, including night shifts. Welsh language skills are desirable; applications in Welsh are welcome.

Qualifications

• Level 3 qualification in a health care related subject or equivalent experience.
• Knowledge of safeguarding and GDPR.
• Ability to complete certified/accredited PMVA training.

Responsibilities

• Provide day-to-day care for patients under the supervision of a registered nurse.
• Work with the ward team to support re-integration into the community.
• Work autonomously within a framework agreed by management.
• Be flexible to meet shift patterns, including nights.
• Escort patients on trips, appointments, or home leave as required.

Skills

Good communication

Independent worker

Calm under pressure

Caring attitude

Organisational skills

Tech literacy

Education

Level 3 health care

Job description

Job Overview

We are pleased to be able to offer the opportunity for an experienced and motivated individual with excellent communication skills to apply for the role of Band 3 Health care support worker on Kestrel Ward at the North Wales Adolescent Service in Abergele.

Working in an inpatient CAMHS setting with young people between the age of 11-17 years old, you will need to have a flexible approach and be able to adapt your skills and abilities to suit a range of needs and presentations.

Applicants must have demonstrable experience of working within a health or social care environment relevant to Tier 4 inpatient CAMHS, where they have provided direct care and support to adolescents with complex mental health needs. This experience is essential to enable the delivery of safe, effective, and compassionate care within this specialist setting.

Main duties of the job

To provide day to day care for patients under the supervision of a registered nurse which meets the requirements of ‘best practice’, following existing guidelines, achieving the prescribed standards and contributing towards client comfort and overall wellbeing. Working collaboratively and co-operatively with others to meet the needs of patients and their families.

As well as contributing to the day to day routine and support for young people on the ward you will have the opportunity to work with young people outside of the unit, supporting their re-integration into the community.

Although you will act at all times as directed by the nurse in charge, you will be competent to work without direct supervision, sometimes in isolation, within a framework that has been agreed by the Service Manager/Ward Manager.

Kestrel ward provides a 24/7 service and you will need to be flexible to meet the range of shift patterns required, including night shifts.

You will require the ability to work autonomously, under the direction of the nursing team. Duties will include escorting patients on trips out/appointments/home leave etc.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This advert will close once enough applications are received.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

For further information about the post, please refer to the detailed Job Description and Person Specification which can be found in the Supporting Documents sections.

Person specification

Qualifications & Knowledge

Essential criteria

• Level 3 qualification in a Health Care related subject OR Equivalent experience and evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
• Knowledge of relevant Policies and Procedures within a Healthcare setting, for example the Principals of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR)
• Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Desirable criteria

• Certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)

Experience

Essential criteria

• Experience of working within a relevant health or social care environment, providing direct patient care.

Desirable criteria

• Experience of working with patient groups relevant to area of practice.
• Experience of working within the NHS.

Skills & Attributes

Essential criteria

• Good communication skills - Verbal, non-verbal and written, with the ability to convey information clearly and sensitively.
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as Teams.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, implementing restraint (if required), and performing other manual tasks.

Desirable criteria

• Welsh language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Other

Essential criteria

• Enhanced DBS clearance, including Adults and Childrens Barred List check.
• Ability to work a range of shift patterns.