Health Care Assistant - St George Medical Centre

NHS; South Shields; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading healthcare provider is seeking a Health Care Assistant in South Shields to support the practice nurse team. The successful candidate should possess strong communication skills and a willingness to develop clinical abilities. This part-time position offers flexible working hours and requires basic literacy and numeracy skills. Experience in customer care is essential, and training opportunities are available.

Benefits

Flexible working hours

Training opportunities

Qualifications

• Experience of working unsupervised.
• Willingness to complete NVQ 2 or 3 in a related subject.

Responsibilities

• Communicate effectively with team members and patients.
• Undertake tasks delegated by the practice nurse team leader.
• Assist in infection control procedures.

Skills

Communication

Interpersonal skills

Manual dexterity

Willingness to develop clinical skills

Education

Basic literacy and numeracy skills

Basic computer experience

Tools

ECG machine

Job description

Job Summary

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required.

Main duties of the job

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Personal and people development

Take responsibility for own developmental learning and performance

Take responsibility for maintaining a record of own personal development

Work with management on any new training requirements

To recognise and understand the roles and responsibilities of individuals working in the primary health care team

Be aware of the legal issues pertinent to the role of a basic HCA (level 1)

Health , Safety and security

Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines

Identify the risks involved in work activities and undertake them in a way that manages the risks

About Us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), nurses, pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.

Details

Date posted

29 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0025-25-0105

Job locations

St. George Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU

Job Description

Job responsibilities

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required.

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Personal and people development

Take responsibility for own developmental learning and performance

Take responsibility for maintaining a record of own personal development

Work with management on any new training requirements

To recognise and understand the roles and responsibilities of individuals working in the primary health care team

Be aware of the legal issues pertinent to the role of a basic HCA (level 1)

Health , Safety and security

Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines

Identify the risks involved in work activities and undertake them in a way that manages the risks

Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including

Hand washing

Universal hygiene procedure

Collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of instruments and clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillage

Assist patients and colleagues in adopting sound infection control measure

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures, and statutory local guidance and referral criteria

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Service Improvement

Be aware of and, if appropriate, assist in current clinical audit

Work with colleagues in the team on the development of current and new services and other initiative

Deal with requests from patients and clinical staff for health information leaflets

Quality

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Ensure stock items under your control are ordered and available in the treatment and consulting rooms

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation

Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook

Be able to manage your own time effectively

Clinical Skills , Health And Well Being

Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory

Measuring and recording following physiological measurements in routine presentations

Blood Pressure

Pulse rate and rhythm

Temperature

Height and weight - BMI

Visual Activity

Venepuncture, BM

ECG

Health Promotion

Act as a Chaperone

Prepare and maintain environments and equipment before, during and after patient care interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence

Support and monitor patients during nebulisation therapy

Information process

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Inputs accurate Read codes about patients to ensure accurate retrieval of information for monitoring and auditing processe

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuses care

Assist patients from marginalised groups to access quality care

Job Description

Job responsibilities

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures can provide supervision to practice phlebotomist as required.

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Personal and people development

Take responsibility for own developmental learning and performance

Take responsibility for maintaining a record of own personal development

Work with management on any new training requirements

To recognise and understand the roles and responsibilities of individuals working in the primary health care team

Be aware of the legal issues pertinent to the role of a basic HCA (level 1)

Health , Safety and security

Use and encourage others to be familiar with the personal security systems within the workplace according to practice guidelines

Identify the risks involved in work activities and undertake them in a way that manages the risks

Use and encourage others to adopt appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including

Hand washing

Universal hygiene procedure

Collection and handling of laboratory specimens

Segregation and disposal of waste materials

Decontamination of instruments and clinical equipment

Reporting and treatment of sharps injuries

Dealing with blood and body fluid spillage

Assist patients and colleagues in adopting sound infection control measure

Understand and apply the principles of the cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures, and statutory local guidance and referral criteria

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

Use the computer monitor safely

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Service Improvement

Be aware of and, if appropriate, assist in current clinical audit

Work with colleagues in the team on the development of current and new services and other initiative

Deal with requests from patients and clinical staff for health information leaflets

Quality

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Ensure stock items under your control are ordered and available in the treatment and consulting rooms

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation

Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook

Be able to manage your own time effectively

Clinical Skills , Health And Well Being

Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

Urinalysis and preparation of specimens for investigation by the pathology laboratory

Measuring and recording following physiological measurements in routine presentations

Blood Pressure

Pulse rate and rhythm

Temperature

Height and weight - BMI

Visual Activity

Venepuncture, BM

ECG

Health Promotion

Act as a Chaperone

Prepare and maintain environments and equipment before, during and after patient care interventions

Assist in raising awareness of health and well-being, and how it can be promoted

Give accurate and appropriate information to patients and groups within own competence

Support and monitor patients during nebulisation therapy

Information process

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

Inputs accurate Read codes about patients to ensure accurate retrieval of information for monitoring and auditing processe

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuses care

Assist patients from marginalised groups to access quality care

Person Specification

Essential

Skills and Abilities

• Demonstrates a basic understanding of the needs of the patient and the role of the HCA
• Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills
• Manual dexterity and manipulation skills
• Ability to handle simple medical equipment e.g. ECG machine
• Fitness to do the job within manual-handing policy
• Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
• Ability to communicate effectively via telephone or group discussion
• Good interpersonal skills
• Participate in the care of equipment
• Undertake stock control
• Must either be Hepatitis B immune or be willing to undergo an immunisation course
• Enthusiastic
• Reliable
  
  

Desirable

• Understand issues regarding accountability
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
  
  

Experience

Essential

• Has customer care experience or experience of being a carer.
• Experience of working unsupervised.
  
  

Desirable

• Willingness to complete NVQ 2 or 3 in a related subject.
  
  

Qualifications

Essential

• Basic literacy and numeracy skills
• Basic computer experience
  
  

Desirable

• Have the Care certificate or willing to undertake it.
• Experience in phlebotomy.
• Willingness to undertake an NVQ or an equivalent qualification
  
  

Person Specification

Essential

• Basic literacy and numeracy skills
• Basic computer experience
  
  

Desirable

• Have the Care certificate or willing to undertake it.
• Experience in phlebotomy.
• Willingness to undertake an NVQ or an equivalent qualification
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

St. George Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Intrahealth Ltd

Address

St. George Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)

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