Health Care Assistant Navigator

Integrated Care System; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider in Manchester is seeking a full-time or part-time Healthcare Assistant (HCA) for Trafford General Hospital. The role involves supporting clinical teams, performing vital signs monitoring, and conducting patient assessments. Candidates should have NVQ3 level 3 in Health & Social Care or equivalent, along with prior experience in primary care. Competitive pay rates of £12.60 to £14.83 per hour are offered, with a focus on delivering high-quality patient care.

Benefits

Living Wage Employer

Generous holiday entitlement

Long service enhancements

Qualifications

• Right to work in the UK is essential.
• 2 years of previous experience in primary care or relevant acute healthcare environment required.
• Understanding of HCA role is necessary.

Responsibilities

• Support clinicians on duty with clinical tasks.
• Conduct face to face navigation assessment after training.
• Report vital signs including blood pressure and oxygen saturation.

Skills

Clinical assessment

Vital signs monitoring

Communication skills

Teamwork

Basic life support

Education

NVQ3 level 3 Health & Social care or equivalent

Up to date basic life support training

Job description

Mastercall Healthcare is social enterprise organisation. Ourmission is to achieve excellence in the care of our patients, providing a safeand caring high-quality service that is easily accessible. We provide severalinnovative out of hospital services, that have patients at the forefront ofevery service we provide.

An exciting opportunity has arisen to appoint a full time orpart time HCA at Trafford General hospital. We work on a two-week rota and havethe following set shifts available. Interviews scheduled 16th September2025

Week 1

Monday 08:00-14.00

Monday 14.00- 20.00

Thursday 08.00 14.00

Thursday 14.00- 20.00

Sunday 08.00- 14.00

Sunday 14.00-20.00

Week 2

Monday 08.00- 14.00

Monday 14.00- 20.00

Friday 08:00- 14.00

Friday 14.00- 20.00

Saturday 08.00-14.00

Saturday 14.00- 20.00

Sunday 08.00-14.00

Sunday 14.00- 20.00

Rate of Pay £12.60 to £14.83 per hour

Previous applicants need not apply

Main duties of the job

The post holder will work under the supervision of theclinical team and undertake appropriate delegated duties. They will workcollaboratively with the team to meet the needs of patients, following policyand procedures to deliver high quality responsive care.

The primary responsibility of the HCA Navigator will be toprovide an initial assessment of patients attending the service including,confirmation of identity and presenting complaint, determination of appropriateclinical stream and priority. If navigated to Mastercall PCC, vital signs willbe recorded including, temperature, pulse, blood pressure, respirations, oxygensaturation, blood glucose and urinalysis as required. Patient clinical prioritywill be established utilising a set of tools validated for use within theservice. The post holder will liaise with the senior clinician on duty tofacilitate urgent clinical assessment as required.

The role is based within Trafford Primary Care Centre atTrafford General Hospital and the HCA will work as a member of the clinicalteam, supporting registered healthcare professionals in the delivery of anunscheduled primary care service delivered by Mastercall Healthcare.

About us

Mastercall Healthcare has over 28 years experience as aninnovative, highly performing, award-winning Social Enterprise organisation.

We are passionate about providing the very best patient careat the very best place for the patient.

Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.

Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.

Employee benefits include:

Living Wage Employer

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Job responsibilities

HCA duties will include, but are not limited to:

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

Person Specification

Qualifications

• You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
• NVQ3 level 3 Health & Social care or equivalent
• Additional clinical skills training
• GCSE or other certificates of general education
• Up to date basic life support training

General Qualities

• Demonstrates motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards professional and performance objectives

Experience

• 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.
• Experience working under indirect supervision
• Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
• Demonstrates an understanding of the role of the HCA
• Clinical skills and competency relevant to the role
• Understand issues regarding accountability and delegation
• Knowledge of Triage / Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.