Health Care Assistant | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 24,000 - 28,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Health Care Assistant (Band 3) to support nursing staff in delivering high-quality patient care across our Trust sites. The role involves direct patient care, assisting with clinics, phlebotomy support, and basic clinical tasks as trained.

The post requires flexible, patient-centred care, effective communication with MDT colleagues, and commitment to ongoing professional development through Trust programmes.

Qualifications

• Care Certificate achievement and ability to provide nursing support.
• Experience assisting with patient care under supervision in a clinical setting.
• Ability to observe patients and report changes to trained staff.

Responsibilities

• Provide efficient running of clinics within the department.
• Provide nursing support as instructed by registered nursing staff.
• Chaperone clinics where required.
• Complete investigations within scope of practice.
• Participate in paediatric phlebotomy clinic.
• Maintain patient privacy and dignity at all times.
• Record vital signs and observations accurately in patient records.

Skills

Care Certificate

Nursing support

Patient observations

Moving and handling

Communication

Job description

Health Care Assistant | Epsom and St Helier University Hospitals NHS Trust

Company: Epsom and St Helier University Hospitals NHS Trust

Working under the supervision of qualified nursing staff, the HCSW will participate and support the members of the multi-disciplinary team in delivering high quality patient care.

Band 3 HCSWs will be expected to carry out specific skills depending upon

the requirements of the clinical area.

• To provide efficient running of clinics within the department
• Provide nursing support where required (see Job description)
• Chaperone clinics where required
• Complete investigations required, within scope of practice
• Partaking in the paediatric phlebotomy clinic

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Direct patient care

• To practice the Care Certificate and support junior staff to achieve the standards.
• Communicate with tact, empathy, overcome barriers to understanding e.g. Patient's with physical impairment, mental health conditions or learning disabilities.
• To assist with nursing care as instructed by the registered nursing staff.
• To care for the patient’s personal clothing, property and valuables in accordance with relevant Trust policies.
• To assist with the moving and handling of patients and loads, using the correct moving and handling aids and techniques, in accordance with Trust policy, local guidelines and risk assessments.
• To ensure that patient privacy and dignity are respected at all times and that nursing care is patient focused.
• To demonstrate an awareness of the importance of patient confidentiality and ensure a safe and secure environment at all times.
• To perform patient observations e.g. temperature, pulse, blood pressure, respiration, urine testing, height & weight and to record these correctly in the patient’s records, reporting any abnormality or change in these to a qualified nurse.
• Undertake a limited range of delegated clinical care duties relevant to the specific clinical area following training and or competency sign off, for example, ECG, urinalysis, catheter removal, MRSA screening swabs, blood glucose monitoring, pregnancy testing, observing patients for signs of agitation or distress, providing heightened observation through, recording of allergies on EPR and other clinical tasks where training/competency sign off deemed appropriate for a Band 3 HCSW.
• This would also include venepuncture (cannulation could be included but only in specific areas according to Trust policy).
• To work within own personal/professional limitations and seek help of others to maintain safe practice.
• Take an active role in maintaining effective communication with all disciplines, patients and relatives, liaising with the trust’s MDT as appropriate, to ensure complete holistic care is provided and harm free care is monitored.
• Demonstrates an understanding of nursing care plans and utilises them in line with Trust policy and procedure.
• Reporting to registered nurses any problems or concerns arising during observation of or conversations with patients and carers.
• To report faulty equipment to the relevant department for repair.
• To transport, as required, clinical specimens, blood and blood-products as per Trust policy.
• To support and reassure patients during clinical procedures or treatment.
• To escort patients to and from the outpatient area if required and if the patient is stable.
• In addition to the main skills above, there may be other clinical skills required of the role.

Maintenance of the environment

• To assist the ward team to keep the ward/clinical area tidy, including storage cupboards, sluice, equipment and treatment rooms.
• To assist in the checking, unpacking and storing of items delivered to the clinical area.
• To ensure that all equipment is cleaned after use, in line with Trust policy.
• To be aware of, and demonstrate adherence to, the Trust’s policy on infection control and waste disposal. To adhere to the principles of universal precautions in all aspects of patient care.
• To run errands as requested to assist in patient care/smooth running of the clinical area.
• To assist in the signposting of health promotion advice as appropriate to the role and in line with own level of competence.
• To liaise with the clinical team to ensure that maintenance problems are reported to the Estates maintenance desk promptly.
• To adhere to the recommendations for the Control of Substances Hazardous to Health and risk assessments appropriate to the clinical area.

Customer Service

• To answer the telephone in a courteous manner and relay both oral and written messages accurately and promptly.
• To greet all visitors to the ward courteously and in a professional manner.
• To establish and maintain good relationships with visitors, relatives and staff, helping them to find their way around the clinical or ward environment and hospital site.
• To be punctual at all times.

Professional Development

• To participate in the Trust’s Individual Performance Review process and demonstrate commitment to ongoing professional development by working towards the objectives agreed within an annual Personal Development Plan.
• To assist with the induction and ongoing development of Band 2 HCSWs and other support staff and learners, acting as a role model and buddy.
• To understand own level of responsibility and accountability in relation to qualified nurses. Identify own learning needs and produce a personal development plan in conjunction with the ward manager/ line manager.
• Take part in reflection and appropriate learning from practice, to maintain and develop competence and performance.
• All HCSWs recruited to the Trust ,will be required to attend designated study days, and complete relevant activities and competency assessments, whilst working towards achieving this award within a culture of life‑long learning.

General

• To have responsibility for the health, safety and welfare of self and others, and to comply at all times with the requirements of the Health & Safety regulations.
• To promote equal opportunities for staff and clients in accordance with St George’s Healthcare NHS Trust policies. To ensure that no person receives less favourable treatment than another does on the grounds of sex, marital status, race, religion, creed, colour, nationality, ethnic or national or sexual orientation.
• To comply with the Trust’s No Smoking Policy
• To be clean, tidy, and smart in appearance by wearing the correct uniform at all times as per Trust policy.
• To perform any duties as may be required from time to time that are consistent with the responsibilities of the role and the needs of the service.
• To work at all times within the policies and procedures of St George’s Healthcare NHS Trust.
• To be familiar with the Patient Administration System (PAS) and Electronic Patient Record (EPR) and any other computerized system integral to the running of the ward or clinical area.
• To report all accidents, incidents, and complaints as per Trust policy and to participate in their investigation and management.
• To attend annual mandatory training in:basic life support,fire and manual handling.
• To attend mandatory training in:

The HCSW works under the direct supervision of a qualified nurse at all times and must acknowledge when a particular task is outside of her/his role or competence.

This advert closes on Monday 19 Oct 2026