Health Care Assistant

NHS; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

NHS is looking for a dynamic and enthusiastic Health Care Assistant to join a supportive team in Nottingham. This role involves providing high quality care to patients under the guidance of a nursing team, including clinical assessments and routine tasks while ensuring a clean and organized environment.

Benefits

Regular social events

Supportive team environment

Qualifications

• Previous experience in a care setting.
• Sensitive to the needs of others.
• Punctual and meticulous.

Responsibilities

• Conduct primary health care assessments, including urine testing and blood pressure checks.
• Assist in clinic sessions and ensure equipment cleanliness and readiness.
• Observe and report changes in patient conditions.

Skills

Confidentiality

Teamwork

Patient care

Flexibility

Communication

Education

NVQ Care Level 2

Job description

We are a largeteaching and training practice and pride ourselves in excellent patient care. Weare continually adapting to changes in Primary Care through innovation. We havean exciting opportunity for a dynamic and enthusiastic Health Care Assistant.

The Health Care Assistant will be a member of thepractice nursing and administrative team, providing high quality care to thepractice population under guidance from a practice nurse mentor. The post primarily supports doctors andnurses in basic clinical tasks, involving blood tests, blood pressure checks,wound dressings, chronic disease management, infection control and stockcontrol. To provide clerical support when needed.

Main duties of the job

CLINICAL DUTIES

To carry out a primary health care assessment onnewly registered patients that will include urine testing, blood pressure check, height, weight, body mass index calculation andappropriately record medical history in patients medical records.

To observe and report all matters pertaining topatients care changes in condition/circumstances to a relevant member of thenursing or medical team as a matter of priority and ensure that a documentrecord is kept.

To ensure that the clinical rooms are at all timeskept in a clean and orderly manner and that relevant equipment is ready for useby nursing and medical staff during clinic sessions.

To assist in clinic sessions as directed by thenursing team or GP ensuring that all equipment is clean and sterilisedfollowing clinic sessions.

To assist with minor operations including dressings.

To assist with coil fitting.

To undertake home visits to housebound patientswithin surgery catchment.

To ensure that the drug refrigerator is at correcttemperature on a daily basis and that drugs are within their expiry dates andused in correct sequence.

To ensure adequate levels of stock are availablein the surgery.

To act as a chaperone during patient consultations

To administer vaccines under a PSD followingappropriate training.

Any other jobs/tasks appropriate to the role.

About us

And a bit about us...

Have youheard the phrase you cant pour from an empty cup? We strongly believe that inorder to provide the care we aspire to deliver for our patients we need to takecare of ourselves and our staff. We aim to foster a strong team ethos of mutualsupport through initiatives such as regular social events and a management opendoor policy,This has led to the development of aclose, cohesive and nurturing team. In a more literal sense, there is rarely anempty cup at Hucknall Road as problems are often best solved by sharing theseover a cup of tea!

GMSpractice with list size of appx 13,000 patients

Teamconsists of 12 GPs (6 partners and 7 salaried), 3 nurses including our nurselead, practice nurse and treatment room nurse, 4HCAs and GP assistants, working alongside agrowing PCN workforce which currently includespharmacists, socialprescribers, physician associate and first contact physiotherapists.

Largetraining and teaching practice with registrars, F2s and medical students

HighQOF achievements

Widerange of DES/LES

Paperlight practice (SystmOne clinical software)

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

CLINICAL DUTIES

To carry out a primary health care assessment on newly registered patients that will include urine testing for abnormality, a blood pressure check, height, weight, body mass index calculation and appropriately record medical history in patients medical records as detailed in patient questionnaire.

To observe and report all matters pertaining to patients care changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.

To ensure that the clinical rooms are at all times kept in a clean and orderly manner and that relevant equipment is ready for use by nursing and medical staff during clinic sessions.

To assist in clinic sessions as directed by the nursing team or G.P ensuring that all equipment is clean and sterilised following clinic sessions.

To assist with minor operations including dressing.

To assist with coil fitting.

To undertake home visits to housebound patients within surgery catchment.

To ensure that the drug refrigerator is at correct temperature on a daily basis and that drugs are within their expiry dates and used in correct sequence.

To ensure adequate levels of stock are available in the surgery. Maintain the cold chain when drugs are delivered to the surgery.

To ensure that health promotion materials are available within the surgery ordering new stock when needed. Provide appropriate advice on resources available for and appreciate the principles of healthy living choices.

To undertake tasks as appropriate to the role following the required training.

To act as a chaperone during patient consultations

To administer vaccines under a PSD following appropriate training.

Any other jobs/tasks appropriate to the role.

RECORD KEEPING

You will act at all times with regard to the confidentiality and sensitivity of issues to do with patients,their care and treatment and staff and doctors. All health related contacts with patients must berecorded on the patient record using the appropriate read- code.

GENERAL AND CLERICAL DUTIES

To carry out relevant clerical and reception duties as required in relation to nursing services e.g.answering the telephone, making appointments, entering data onto the computer system, carry out computer searches and summarise patients notes.

To participate in audit as required e.g. note sampling, data input and information gathering.

To function as an integral part of a developing team.

To understand all health and safety, data protection, child protection, sharing of information, equal opportunities legislation.

To administer call and recall systems in relation to the practice QOF (Quality Outcome Framework) targets as and when required.

Undertake necessary audits as and when requested in line with best practice.

Work with your nurse lead, nursing team and operational manager to ensure that the nurse team aspires to best practice.

CONFIDENTIALITY AND RECORD KEEPING

Observe a strict code of confidentiality at all times.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

IM&T

All information/data to be used only in line with Hucknall Road Medical Centre IM&T DES policies,procedures and protocols. In particularly record all patient contact contemporaneously onto the SystmOne patient Electronic Medical Record using the appropriate read-code.

To ensure you treat patients in line with QOF requirements and input data onto computer record in linewith IM&T Practice Policies and Procedures.

COMMUNICATION

Communicate effectively with other team members,patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

GENERAL QUALITY

The post holder will strive to maintain quality within the practice and will:

• Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.

Work effectively with individuals in other agencies to meet patients, carers, service users needs.

Effectively manage own time, workload and resources.

Report to Practice manager if you are experiencing any constraints, problems, issues that are effectively stopping/putting strain on you from doing your job properly in line with this job description.

BUILDING

Ensure the building and consulting rooms are kept prepared, safe, tidy and welcoming to patients at all times. Report any house keeping concerns to the Housekeeping Team.

Work with the Practice and Operational Managers on Health & Safety matters, and contribute to risk management planning exercises.

Ensure that the building is secured at all times.

BUSINESS CONTINUITY

• Support the GPs and Practice and Operational Managers when reasonable requested in line with business continuity plan, threats and opportunities.

ADDITIONAL RESPONSIBILITIES

To comply with the following: -

Employment Policy & Procedures

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

CLINICAL DUTIES

To carry out a primary health care assessment on newly registered patients that will include urine testing for abnormality, a blood pressure check, height, weight, body mass index calculation and appropriately record medical history in patients medical records as detailed in patient questionnaire.

To observe and report all matters pertaining to patients care changes in condition/circumstances to a relevant member of the nursing or medical team as a matter of priority and ensure that a document record is kept.

To ensure that the clinical rooms are at all times kept in a clean and orderly manner and that relevant equipment is ready for use by nursing and medical staff during clinic sessions.

To assist in clinic sessions as directed by the nursing team or G.P ensuring that all equipment is clean and sterilised following clinic sessions.

To assist with minor operations including dressing.

To assist with coil fitting.

To undertake home visits to housebound patients within surgery catchment.

To ensure that the drug refrigerator is at correct temperature on a daily basis and that drugs are within their expiry dates and used in correct sequence.

To ensure adequate levels of stock are available in the surgery. Maintain the cold chain when drugs are delivered to the surgery.

To ensure that health promotion materials are available within the surgery ordering new stock when needed. Provide appropriate advice on resources available for and appreciate the principles of healthy living choices.

To undertake tasks as appropriate to the role following the required training.

To act as a chaperone during patient consultations

To administer vaccines under a PSD following appropriate training.

Any other jobs/tasks appropriate to the role.

RECORD KEEPING

You will act at all times with regard to the confidentiality and sensitivity of issues to do with patients,their care and treatment and staff and doctors. All health related contacts with patients must berecorded on the patient record using the appropriate read- code.

GENERAL AND CLERICAL DUTIES

To carry out relevant clerical and reception duties as required in relation to nursing services e.g.answering the telephone, making appointments, entering data onto the computer system, carry out computer searches and summarise patients notes.

To participate in audit as required e.g. note sampling, data input and information gathering.

To function as an integral part of a developing team.

To understand all health and safety, data protection, child protection, sharing of information, equal opportunities legislation.

To administer call and recall systems in relation to the practice QOF (Quality Outcome Framework) targets as and when required.

Undertake necessary audits as and when requested in line with best practice.

Work with your nurse lead, nursing team and operational manager to ensure that the nurse team aspires to best practice.

CONFIDENTIALITY AND RECORD KEEPING

Observe a strict code of confidentiality at all times.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

IM&T

All information/data to be used only in line with Hucknall Road Medical Centre IM&T DES policies,procedures and protocols. In particularly record all patient contact contemporaneously onto the SystmOne patient Electronic Medical Record using the appropriate read-code.

To ensure you treat patients in line with QOF requirements and input data onto computer record in linewith IM&T Practice Policies and Procedures.

COMMUNICATION

Communicate effectively with other team members,patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

GENERAL QUALITY

The post holder will strive to maintain quality within the practice and will:

• Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.

Work effectively with individuals in other agencies to meet patients, carers, service users needs.

Effectively manage own time, workload and resources.

Report to Practice manager if you are experiencing any constraints, problems, issues that are effectively stopping/putting strain on you from doing your job properly in line with this job description.

BUILDING

Ensure the building and consulting rooms are kept prepared, safe, tidy and welcoming to patients at all times. Report any house keeping concerns to the Housekeeping Team.

Work with the Practice and Operational Managers on Health & Safety matters, and contribute to risk management planning exercises.

Ensure that the building is secured at all times.

BUSINESS CONTINUITY

• Support the GPs and Practice and Operational Managers when reasonable requested in line with business continuity plan, threats and opportunities.

ADDITIONAL RESPONSIBILITIES

To comply with the following: -

Employment Policy & Procedures

The post holder will ensure that they read the Employment Policies and procedures.

Health, Safety and Fire Regulations

The post-holder will assist in promoting and maintaining their own and others health, safety andsecurity as defined in the practice Health & Safety Policy to include:

To follow infection control standards.

Using personal security systems within the workplace. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Report all accidents and incidents in line with Practice protocol.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Any legislation that directly and indirectly relates to your employment.

SUPPLEMENTARY INFORMATION

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

To dress in appropriate uniform, look smart and behaviour in a professional and reasonable manner at all times. To seek to continually improve the overall effectiveness of duties and roles undertaken.

Personal and professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment.

TRAINING AND DEVELOPMENT

Locally produced training package as a basic introduction to general practice at the beginning of employment.

You will be expected to participate in identifying personal development needs and take part in an appraisal process.

You will be encouraged to attain National Vocational Qualification in Care, Levels 2 and 3.

You will be supervised, and given guidance by members of the relevant nursing, medical and clerical staff throughout your term of employment under the direction of your practice nurse mentor.

You will be encouraged to take part in clinical supervision.

Contribution to the implementation of services

The post-holder will:

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

• To seek to continually improve the overall effectiveness of duties undertaken.

The job description is intended to outline the main duties and responsibilities of the employee. This is not an exhaustive list of duties and the post holder may be required to undertake any other duties, as required, to meet the needs of the service. It is also likely that changes will be required from time to time and is not intended to be fixed for an indefinite period.

Person Specification

Experience

• Previous experience in care setting.
• Working with the general public.
• Previous experience as Health Care Assistant.
• Wound care.

General & Special Knowledge

• Sensitive to the needs of others.
• Courteous and helpful.
• Able to accept and respond to constructive criticism.
• Motivated towards personal Development.
• Punctual.
• Meticulous/thorough in processing.

Additional Factors

• Flexible working to ensure business and service continuity.
• Logical/lateral thinker. Calm manner. Reliable. Honest. Trustworthy. Ability to work with minimal supervision. Self motivation. Able to manage own workload.

Skills & Abilities

• Adaptable and flexible in working practice.
• Able to function and contribute within a team.
• Shows initiative and motivation
• An awareness of the need for confidentiality.

Qualifications

• NVQ Care Level 2.
• Numerate.
• Excellent keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.