Health Care Assistant

Integrated Care System; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Gloucester is seeking a friendly Health Care Assistant to provide essential support in patient care management. Responsibilities include assisting the GP and Nursing teams, conducting patient screenings, and delivering treatment. Ideal candidates should have NVQ level 3 and phlebotomy qualifications, with previous experience in a General Practice environment. This role offers part-time or full-time hours and is integral to delivering quality healthcare services.

Qualifications

• Qualified in Phlebotomy.
• Previous HCA experience is essential.
• Understanding of Quality & Outcomes Framework (QOF).

Responsibilities

• Assist inpatient care and practice-related duties under supervision.
• Provide treatment room services to patients.
• Support the doctors and nursing teams in providing effective patient care.

Skills

Phlebotomy

Clinical skills

Communication

Teamwork

Flexibility

Education

NVQ level 3

Care Certificate

Previous HCA experience

Job description

We are looking to recruit a friendly and enthusiastic Health Care Assistant to join our patient focused, caring and friendly GP Practice. The HCA will deliver treatment, preventative care, health promotion and patient education and support the practice nursing team in the delivery of nursing services. They will also help the surgery achieve QoF targets.

Experience working within a General Practice environment is desirable and phlebotomy skills are essential, salary is negotiable depending on experience. A friendly personality, competent clinical skills, together with an interest in further training and personal development is vital. The ability to work autonomously within a busy team environment is essential.

Main duties of the job

Role/Job Summary:

Conduct audit and patient screening in pursuance of the objectives of the Quality & Outcomes Framework (QOF).

To provide treatment room services to patients of the practice, within the training and professional competence of the post holder.

Support the Doctors and Nursing/HCA teams in providing an effective level of care to the practice patient population.

Undertake tasks and duties as delegated by the practice nurse leader or suitably qualified regulated professional.

Ensure own actions are professional and consistent with practice policy/protocols.

About us

Rosebank Health Is a large well-established training practice of 40000 patients. We operate from spacious, purpose-built premises on four sites in the Gloucester area. We have a wide clinical team including GP Partners, Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Paramedics, HCAs, Phlebotomists, Pharmacists, Social Prescribers and a Physiotherapist, who are all well-supported by a large team of committed administrative staff.

Job responsibilities

Job Title: Health Care Assistant

Accountableto: Nurse Partner and Nurse Manager

Salary Range: Based on experience

Contract Type: Permanent

Hours: Part time/Full time - up to 37.5 hours per week

Purpose: To assist the GPs and Practice Nurse Team inthe service and delivery of the care management of the Practice population

Job Summary: To assist inpatient care and practice related duties as directed by and under thesupervision of a registered healthcare professional. To have a knowledge of chronic disease managementand provide support in the delivery of QoF.

To assist with the ordering process across all 4 practice sites.

Place of employment:

The mainplaces of employment are to be Rosebank Surgery, 153b Stroud Road, Gloucester,GL1 5JQ, Bartongate Surgery, 115 Barton Street, Gloucester, GL1 4HR, SevernvaleSurgery, St James, Quedgeley, Gloucester, GL2 4WD and Kingsway Health Centre,Rudloe Drive, Kingsway, GL2 2FY.

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KeyResponsibilities

Clinical skills health and well-being

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training
• Urinalysis and preparation of specimens for investigation by the pathology laboratory
• Measuring and recording following physiological measurements in routine presentations:
• blood pressure
• pulse rate and rhythm
• O2 sats
• peak flow
• temperature
• height and weight body mass index
• application of basis non-adherent dressing
• new patient health checks
• Venepuncture
• ECG
• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, and how it can be promoted
• Give accurate and appropriate information to patients and groups within own competence
• Support and monitor patients during nebulisation therapy
• Assist GP with minor operations/coil fit/implant insertion

Information processes

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Maintain confidential or information relating to patients, relatives, staff and the Practice
• Take the necessary precautions when transmitting information

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers,recognising their need for alternative methods of communication

Personaland people development

• Take responsibility forown developmental learning and performance, including participating insupervision
• Take responsibility formaintaining a record of own personal development
• To recognise andunderstand the roles and responsibilities of individuals working in theprimary health care team
• Be aware of the legal issuespertinent to the role of a HCA
• Be aware of QoF and thedelivery of this in practice

Health,safety and security

• Use the personal securitysystems within the workplace according to practice guidelines
• Identify the risksinvolved in work activities and undertake them in a way that manages therisks
• Use appropriate infectioncontrol procedures and maintain work areas in each clinical room so thatthey are clean, safe and free from hazards reporting of any potentialrisks identified, including
• hand washing
• universal hygieneprocedures
• collection and handlingof laboratory specimens
• segregation and disposalof waste materials
• decontamination ofinstruments and clinical equipment
• reporting and treatmentof sharps injuries
• dealing with blood andbody fluid spillages
• assist patients andcolleagues in adopting sound infection control measures
• Understand and apply theprinciples of the cold chain
• Ensure safe storage,rotation and disposal of vaccines and drugs within area of responsibility
• Know the generalprinciples of first aid and resuscitation to be able to undertake initialactions as appropriate
• Be aware of statutory childhealth procedures and statutory local guidance and referral criteria
• Know the health andsafety policies and procedures within the workplace, including fireprocedures, maintaining documentation, monitoring and maintaining ofequipment and furniture within your areas of responsibility
• Use the computer monitorsafely
• Be able to identify therisks to health of microbiological and chemical hazards within the workingenvironment according to the Control of Substances Hazardous to Health

ServiceImprovement

• Be aware of and, ifappropriate, assist in current clinical audit
• Work with colleagues inthe team on the development of current and new services and otherinitiatives
• Deal with requests frompatients and clinical staff for health information leaflets

Quality

• Alert other team membersto issues of quality and risk in the care of patients
• Ensure own actions areconsistent with clinical governance systems
• Practice in accordancewith agreed standards of care
• Enable patients to accessappropriate professionals in the team
• Ensure stock items underyour control are ordered and available in the treatment and consultingrooms
• Know how clinicalgovernance affects the HCA role and bring to the attention of more seniorstaff any specific risk situation
• Know the Practicespolicies, especially the whistle-blowing policy.
• Be able to manage yourown time effectively

Equalityand diversity

• Act in ways thatrecognise the importance of peoples rights, interpreting them in a waythat is consistent with procedures
• Respect the privacy,dignity, needs and beliefs of patients and carers
• Understand basic legaland communication issues regarding child abuse, family violence, vulnerableadults, substance abuse and addictive behaviour
• Act as a chaperone

This job description is not anexhaustive list of duties, but is designed to give a general indication of therange of work undertaken and will vary in the light of changing demand andpriorities within the Practice.

Substantive changes in the range ofwork undertaken will be carried out in consultation with the jobholder.

Person Specification

Qualifications

• Qualified in Phlebotomy
• Qualified To NVQ level 3
• Previous HCA experience
• The Care Certificate completed
• NHS experience
• Understanding of QOF
• Flexible, reliable and responsive to change
• Demonstrates motivation, reliability and commitment to team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.