Health Assessor

Canada Life Limited; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company in Coventry is seeking a Medical Underwriter to complete health assessments for protection customers. This role requires experience in medical underwriting, excellent communication skills, and a commitment to customer service. You will collaborate with a team to ensure compliance and improve processes, making a positive impact on customers' experiences. The position includes a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Pension scheme

Bonus scheme

Private medical insurance

Qualifications

• Experienced in working within a Medical Underwriting Team.
• Skilled in underwriting multiple Protection product lines.
• Knowledgeable about Protection products requiring underwriting input.

Responsibilities

• Complete Health Declaration medical assessments efficiently.
• Follow established processes for fairness and compliance.
• Collaborate with team to ensure service excellence.

Skills

Experience in Medical Underwriting

Knowledge of Protection Products

Excellent Communication Skills

Customer-Centric Mindset

Ability to Manage Deadlines

Education

GR1 or other industry-recognised qualification

Job description

6 Month Fixed-Term Contract Opportunity

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third-party customers.

Job Summary

To complete the Protection customers' Health Declaration medical assessment in a timely, accurate, and customer-focused manner. To follow agreed processes ensuring fair outcomes for the customer and compliance with governance requirements. To challenge existing processes professionally and support process improvements that benefit the customer.

What You'll Do

• Complete the Protection customers' Health Declaration medical assessment efficiently and accurately.
• Follow established processes to ensure fair outcomes and compliance with governance standards.
• Collaborate effectively with team members to achieve service excellence for the Protection customer.
• Prepare and issue standard and non-standard customer terms, adjusting templates as needed.
• Request medical evidence through appropriate mechanisms, including correspondence with customers and third parties.
• Respond to customer requests and ensure work meets company and customer service standards, complying with legal and regulatory requirements.
• Manage queries received via team mailbox within 48 hours.
• Identify opportunities to improve processes and enhance customer experience.
• Investigate and resolve complaints in line with divisional and regulatory procedures, aiming to improve processes while balancing customer, company, and regulator needs.

Who You Are

• Experienced in working within a Medical Underwriting Team, capable of assessing individual risk from Health Declarations.
• Skilled in underwriting multiple Protection product lines with an understanding of underwriting manuals and processes.
• Knowledgeable about Protection products requiring underwriting input.
• Committed to continuous learning about industry and market changes.
• Customer-centric with an inquisitive mindset and the ability to challenge norms.
• Excellent communicator able to engage with diverse customers and contribute to team success.
• Capable of managing deadlines and prioritising workload effectively.

Qualifications

GR1 or other industry-recognised qualification (desired).

Benefits of Working at Canada Life

We offer a competitive salary and benefits package, including a pension scheme, bonus scheme, income protection, private medical insurance, and life assurance. We also support personal and professional development through various training and development opportunities.

Our Culture and Values

We foster a culture of curiosity, ownership, collaboration, and resilience. We are committed to diversity and inclusion, creating an environment where everyone can belong and thrive. We support flexible working arrangements to help balance work and life responsibilities.