Health and Safety Manager

Five Guys; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

As a leading fast-casual restaurant chain, Five Guys is looking for a standalone Health & Safety Manager to enhance safety operations across its establishments. This field-based role includes responsibilities such as developing H&S strategies, managing compliance, and coaching teams in implementing best practices. Ideal candidates will hold technical H&S qualifications and possess experience in a multi-site hospitality environment. Five Guys values competitive, enthusiastic individuals who thrive in a dynamic workplace.

Benefits

Annual bonus scheme based on performance

Long service rewards

Life assurance

Private medical via Vitality

Employee discount program

Access to wellbeing support

Qualifications

• Technical/professional qualification required.
• Experience in a similar multi-site business, ideally in hospitality or retail.
• Ability to manage H&S strategy and coach managers.

Responsibilities

• Own and create Health and Safety Strategy.
• Manage H&S monitoring platforms and legal compliance.
• Engage operational teams and provide H&S training.

Skills

Time Management

Organizational Skills

Communication

Emotional Intelligence

Problem Solving

Presentation Skills

Education

Graduate IOSH or NEBOSH National General Certificate

Diploma in H&S

Tools

Microsoft Office

Job description

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While Burgers and Fries are what we’re famous for, we know that it’s crucial that our restaurant teams have the right tools to allow the smooth and safe running of our restaurants and we know that the right processes go a long way in supporting these goals - which is why we’re looking for a standalone H&S Manager to join the People Team. The H&S Manager will need to deeply understand operations and build great relationships, with a strong and consistent focus on “going above and beyond” for our people The H&S Manager will need to upskill and coach our managers.

WHAT YOU'LL BE DOING

• Own and create a Health and Safety Strategy and lead and manage on all H&S tasks.
• Lead the H&S committee.
• Manage the existing Health and Safety policies and procedures detailed in the Five Guys Health and Safety Manual and relevant sections of the Operation Manual. Maintain the Primary Authority approval.
• Manage H&S monitoring platforms (Compliance Mate and EcoSure) and their effective implementation to ensure all legal requirements are met.
• Manage and KPI reporting on third party store audits, identifying trends, potential risks and ensure our teams understand the importance of compliance. Address and resolve problems and opportunities together with relevant service support team.
• Build relationships with the Maintenance and Construction teams for H&S with contractors.
• Working with senior management reviewing the H&S strategy, ensuring this is fit for purpose and industry best practice.
• Engaging with operational teams, clients, and external stakeholders, ensuring responsibilities are clear and the strategy is delivered at site level.
• Support operational teams in achieving the standards required and expected. To include support visits and coaching.
• Keeping updated with key changes to legislation and ensuring the organisation remains compliant and answering technical H&S related enquires.
• Accurately reporting to the Board on Health, Safety and Environment performance, and continually identifying areas for improvement.
• Providing expert H&S advice and knowledge to a range of senior stakeholders across the business.
• Develop and maintain risk assessments.
• Monitor accident reporting and identify trends in the business.
• Lead H&S campaigns.
• Investigate accidents and report under RIDDOR.
• Lead on claims management, working with our insurers to resolve matters.
• Lead on the annual stores audit for our insurer.
• Provide support to the Customer Service team on H&S related complaints.
• Support the Training and L&D teams on delivering H&Straining, including in person and online training/information/courses. Ensure the Training and L&D teams remain compliant with current requirements.
• Support stores with relevant authority audits/visits and work directly with enforcement officers.
• Manage Fire Risk Assessments for new stores and work with Construction and Property teams on identified issues.
• Lead on completing H&S related questions on the annual audit with Deloitte.
• Work with the People Team where required on employee related matters.

BEHAVIOURS REQUIRED

• Technical/professional qualification/accreditation such as Graduate IOSH or NEBOSH National General Certificate.
• Diploma in H&S or equivalent
• Experience in a similar multi-site business, ideally in hospitality or retail.
• Excellent time management and organisational skills, with the ability to prioritise work.
• Able to work independently and take the initiative to solve problems quickly and efficiently.
• Not averse to taking occasional/urgent calls outside of normal office hours.
• Strong proactive interest in learning/mastering H&S best practices, while improving processes.
• Keeping up to date with changing legislation.
• Excellent written communication skills – with high levels of literacy. Minimal avoidable errors, especially when writing mass communications or outcome letters. Adopting the mentality – “it goes out right the first time.”
• Strong presentation skills, with the ability to impactfully share subject materials to larger groups, either face to face or video.
• Effective communication skills and collaboration skills, being able to engage at all levels from Crew Member to Exec. Confident in communicating with many different people from differing backgrounds.
• Demonstrate good emotional intelligence skills, particularly around empathy.
• Strong Microsoft Office skills - including Excel, Word, and PowerPoint.
• Willingness to embrace and learn all aspects of people technology systems and tools.
• Genuine desire to drive personal learning, combined with ambition to grow with Five Guys.
• High integrity with personal information.

Where you’ll be working:

• This is predominantly a field based role.
• You’ll work from home, in stores and from the Support Office in London.
• Extensive UK wide travel will be required with overnight stays.
• Occasional international travel may be required.

You’ll be comfortable with working at pace. We’re growing and changing all the time, so no two days are ever the same in Five Guys.

People who thrive in Five Guys share and demonstrate our values by being competitive and enthusiastic, having integrity and believing in the value of family. We prize getting things done above what you say, and we’re all committed to the continued success and growth of Five Guys. If you think this all adds up to a great career move, get in touch today.

REWARDS

• An achievable annual bonus scheme based on business performance
• Long service Rewards after 5 years and 10 years service
• Life assurance
• Private Medical via Vitality

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference - this year we went to Portugal!
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!