Health and Protection Consultant

Marsh & McLennan Companies; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in London is seeking a talented individual for their Health and Benefits Consulting team. This role involves managing a portfolio of Healthcare and Protection clients, ensuring service delivery and client satisfaction. Candidates should have strong interpersonal and financial skills, as well as in-depth knowledge of Healthcare and Group Risk. The position offers professional development opportunities within a hybrid work environment.

Benefits

Professional development opportunities

Inclusive work culture

Flexible working arrangements

Qualifications

• In-depth Healthcare and Group Risk knowledge is essential.
• Achievement-oriented with consulting and relationship management skills.
• Strong negotiation and technical knowledge.

Responsibilities

• Develop and maintain a portfolio of Healthcare and Protection clients.
• Manage and develop strong client relationships.
• Identify business opportunities and ensure service delivery.

Skills

Financial acumen

Consulting skills

Interpersonal skills

Communication skills

Tools

Microsoft Office

Job description

Company:Mercer

Description:

We are seeking a talented individual to join our Health and Benefits Consulting team at Mercer Marsh Benefits. This role will be based in London or Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

The opportunity to join a truly global organisation that can offer excellent training and ongoing career development opportunities.

We will count on you to:

Within this role you will develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service

• Ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
• Manage and develop strong client relationships and win new business
• Work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

Operational

• Identify business opportunities from client portfolio and your own network
• Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
• Participate in appropriate internal forums
• Maintain required industry and technical knowledge
• Work with support team assigned to ensurethe delivery of services to each client in line with Mercer standards
• Compliance with Mercer and MMB systems
• Manage client projects to successful conclusion
• Compliance with sales process and tools
• Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

• Retain and develop profitable client portfolio to include new clients/service lines
• Build relationships with key decision makers
• Win new mandates
• Take overall responsibility for the delivery to the client of the agreed services
• Consult with client to agree and document needs and objectives and ensure delivery of these objectives
• Hold periodic review meetings with client
• Client action planning in conjunction with client team
• Manage insurer meetings with clients
• Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

• Adhere to Mercer billing standards
• Agree and monitor client fee and service specifications to ensure continued profitability
• Own personal and client financial targets
• Manage WIP & Debt

People

• Act as role model with integrity and professionalism
• Network with peers internally and externally
• Maintain technical knowledge to the required standard
• Work with client team to deliver a profitable seamless service
• Recognise success within the client team
• Network with peer groups internally and externally

What you need to have:

• Financial and Commercial acumen (including fee negotiation skills)
• Related business experience
• Achievement orientated
• Consulting and relationship management skills
• Technical, product and process knowledge
• In depth Healthcare and Group Risk knowledge is essential
• Inter-personal, communication and time management skills
• Working knowledge of Microsoft Office

What makes you stand out?

• Excellent communication skills, both written and verbal
• Attention to detail and strong organisational skills
• Self-driven and motivated
• A desire to provide exceptional customer service

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.