Headwaiter / Headwaitress

BaxterStorey; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the heart of London is seeking an experienced Headwaiter/Headwaitress to oversee the waiting team and ensure exceptional guest experiences. Enjoy industry-leading benefits like a generous leave policy, discounts across venues, and a dynamic work atmosphere that values individuality.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 30 days annual leave

Access to discounts and communication portal

Employee assistance programme

Meals provided on shift

Tronc and overtime paid

Qualifications

• Hands-on and proactive approach.
• Ability to work independently and as part of a team.
• Passion for food and beverage.
• Strong organizational skills.

Responsibilities

• Provide exceptional service to guests.
• Participate in the delivery of all food and beverage services.
• Assist with event setup.
• Support team members during service.

Skills

Customer service

Organizational skills

Food and beverage knowledge

Teamwork

Proactivity

Job description

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The Gherkin is an iconic London landmark in the heart of The City of London. Our venue is located at the top of this iconic building, on levels from 37 to 40. We are famous for our corporate events, beautiful weddings, private dining events with a spectacular view, as well as delicious food, famous Champagne, and cocktails served in our Helix Restaurant and Iris Bar on top of the building over the weekends.

Please follow the link below to visit our website:

As a Headwaiter/Headwaitress, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 30 days of annual leave (depending on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Tronc and overtime paid

Job Description

APPLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK!

We are looking for an experienced and dedicated Headwaiter/Headwaitress to lead our Waiting Team and assist with service during events, private dining dinners, restaurant, bar, and lounge service. You will be required to run sections during restaurant service as well as assist with high-end events.

Job Type: Full Time

Hourly Rate: up to £ per hour

Key Responsibilities:

• Provide exceptional service to our guests
• Participate in the delivery of all food and beverage services
• Assist with the setup of all events
• Nurture and develop new waiters and commis waiters
• Adhere to all company policies and departmental procedures/trainings
• Liaise with key personnel to ensure consistent food and service provision aligned with menu and standards
• Handle guest requests courteously and effectively, referring to the line manager if necessary
• Ensure compliance with all legislative and government guidelines, including The Food Safety Act, Health and Safety at Work Act, COSHH regulations, and others as outlined in the Searcys Health & Safety Policy

APPLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK!

Qualifications

• Hands-on and proactive approach
• Able to work autonomously and as part of a team
• Passion for food and beverage
• Strong organisational skills

Additional Information

Searcys, Britain’s oldest catering and restaurant brand, established in 1847, is renowned for Champagne Bars, Restaurants, and stunning Events Venues in iconic locations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we value individuality and actively embrace diversity, which are the cornerstones of our success.

If you share our passion for hospitality and seek a dynamic work environment that celebrates your unique strengths, we invite you to join our team!