Head Waiter / Waitress

Caprice Holdings Ltd; Twickenham; Sur place; GBP 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Dining discount

Early pay

Pension scheme

Private medical & life assurance

Cycle to work

Employee recognition

Résumé du poste

Caprice Holdings Ltd seeks an experienced Head Waiter to lead the front-of-house team at Scott's Richmond, a premier dining venue by the Thames. You will oversee dining operations, mentor staff, and ensure exceptional service while collaborating with management on events and guest relations.

The role emphasizes proactive problem solving, strong leadership, and guest-focused service in a fast-paced environment. Flexible scheduling and a competitive hourly rate are offered.

Qualifications

• Experience as Head Waiter or similar front-of-house role in hospitality.
• Strong organizational and communication skills.
• Proactive problem solving in a fast-paced setting.
• Ability to manage multiple tasks and guest inquiries effectively.

Responsabilités

• Oversee day-to-day dining area operations and maintain high service standards.
• Supervise and mentor waitstaff, ensuring a positive work environment.
• Handle guest inquiries with professionalism and prompt resolution.
• Collaborate with management for private events and functions.
• Assist in training front-of-house staff.
• Monitor reservations and seating to optimize guest flow.
• Foster an inclusive atmosphere for guests and staff.

Connaissances

Head Waiter

Leadership

Communication

Organization

Guest service

Outils

Reservation systems

Description du poste

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London.. . We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.. .

Key Responsibilities

• Oversee the day-to-day operations of the dining area, ensuring high service standards..
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment..
• Handle guest inquiries and concerns with professionalism and prompt resolution..
• Collaborate with the management team to organize and execute private events and functions..
• Assist in training and development programs for front-of-house staff..
• Monitor reservation systems and seating arrangements to optimize guest flow..
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff..

Requirements

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry..
• Strong organizational, communication, and interpersonal skills..
• Exceptional problem-solving abilities and a proactive approach to operational challenges..
• Ability to work in a fast-paced environment and manage multiple tasks efficiently..
• Familiarity with reservation systems and basic administrative tasks..

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair) & The Ivy Collection .
• Access to early pay, savings tools & financial coaching via Stream.
• Enhanced maternity & paternity leave.
• Cycle to work scheme and refer-a-friend bonuses up to £1,000.
• English language classes, length of service awards & employee recognition bonuses.
• Private medical and life assurance for senior leaders.
• Employee Assistance Programme.
• Plus, a structured pension scheme with employer contributions.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Flexible

Salary: £17 – £19 hourly

Starting time: Immediate start!

About Caprice Holdings

Caprice Holdings is a market leading prestigious restaurant group, with a rich history and long-standing reputation in the hospitality industry.