Head Waiter/Waitress

United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant restaurant in London as a Head Waiter/Waitress, where you'll lead a dedicated front-of-house team. Enjoy competitive pay, personalized coaching, and a range of employee benefits including generous time off and team gatherings, all while contributing to an exceptional dining experience that reflects the best of Italian hospitality.

Benefits

Up to £17.50 per hour

Personalised coaching and progression planning

29 days off including bank holidays

30% off food menu

Complimentary team meals

Qualifications

• Experience in a supervisory role within the hospitality sector.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns professionally.

Responsibilities

• Supervise waitstaff and ensure smooth operations.
• Welcome guests and maintain customer satisfaction.
• Address customer concerns promptly and professionally.
• Train and coach new staff to uphold service standards.
• Monitor service quality and promote menu items.

Skills

Leadership

Customer Service

Training

Attention to Detail

Job description

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We are looking for a talented and passionate Head Waiter/ Waitress to join the fantastic Alba team.

Located near Harrods, Alba Restaurant embodies authentic Italian hospitality with a modern twist. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our impressive open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba as our new Head Waiter/Waitress and be part of redefining Italian hospitality with creativity and flair.

As Head Waiter/Waitress you will be responsible for:

• Leading in the front-of-house team, you'll supervise waitstaff, to ensure smooth operations and exceptional service.
• You'll warmly welcome guests and maintain high customer satisfaction throughout their dining experience.
• Overseeing order accuracy and timely service, you'll address customer concerns promptly and professionally, escalating issues as needed.
• Training and coaching new staff to uphold service standards, you'll collaborate closely with kitchen and team members for seamless communication.
• Monitoring service quality and promoting menu items, you'll contribute to revenue growth while ensuring compliance with health, safety, and food regulations.

As Head Waiter/Waitress you will receive:

• Up to £17.50 per hour
• Personalised coaching and progression planning
• Enjoy wines at cost price.
• 29 days off, including bank holidays and your birthday!
• Regular gatherings and appreciation events.
• 30% off our food menu.
• Annual gifts for employment anniversaries.
• Complimentary team meals.

If you have what it takes to be a Head Waiter/ Waitress at Alba,then please apply now!