Head Waiter/Waitress

TOZI; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant and innovative restaurant that embodies the spirit of Venetian dining. As a Head Waiter/Waitress, you will play a crucial role in delivering exceptional service and creating memorable experiences for our guests. With a strong focus on teamwork and a commitment to excellence, you will lead your team to ensure that every detail is perfect, from the food to the atmosphere. Enjoy a range of fantastic perks including generous discounts, wellness days, and a supportive work environment that values your contributions. This is your chance to be part of a passionate team in a top-rated restaurant in the heart of London!

Benefits

Discounted hotel room rates

50% F&B discount

Two wellness days per year

Two free meals per day

Access to pay before payday

Recommend a Friend scheme

Discounted prices at retailers

Gym discounts

Travel season ticket loans

Company pension plan

Qualifications

• Flexibility and adaptability to meet guest needs.
• Leadership skills and ability to communicate effectively.

Responsibilities

• Deliver high standards of customer service to ensure guest satisfaction.
• Lead the team and manage shifts effectively.

Skills

Customer Service

Team Leadership

Food Hygiene Knowledge

Upselling Skills

Education

Experience as a Head Waiter/Waitress

Job description

Fancy being a part of our TOZI family? We are looking for a Head Waiter/Waitress to join us!

TOZI opened its doors back in 2013 and since then Senior Restaurant and Bar Manager Stefano Meloni and Head Chef Maurilio Molteni have been at the helm of the TOZI vision crafting seasonal Venetian Cicchetti, barrel-aged TOZI Negronis and delivering the best service. We are all about creating memorable experiences the TOZI way. If this little hidden gem tucked away in Victoria, London sounds like something you want to be part of, apply today and let the fun begin!

What's in it for you as a Head Waiter/Waitress:

• Salary: It is anticipated you will receive from £14.46 (minimum contracted rate) to £17.00 (rate inclusive of TRONC) per hour worked - inclusive of an independently administered TRONC allowance
• Every Sunday & Monday off
• Heavily discounted hotel room rates (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

Your key role responsibilities as a Head Waiter/Waitress:

• Ensure guests are satisfied by delivering a high standard of customer service
• Be knowledgeable in all menus, wines, drinks, service equipment and food hygiene
• Responsible for leading the team and the execution of all orders for our guests maintaining the highest standards of hygiene and health & safety
• Proactively upsells and personalise guests' experience such as birthday, celebratory treats & VIPs when appropriate
• Ensure the guests' relationship with the hotel is intact upon departure and that all payments have been made and receipts have been delivered
• Effectively manage the shifts, including briefings, allocation of resources, micros, handover, supervision, and training of the team
• Empower the team and provide an inspiring service culture
• Assist your Manager in operational and employee planning

The ideal Head Waiter/Waitress candidate will:

• Demonstrate flexibility and adaptability when personalising external and internal guest's needs and the changing demand and priorities of the business
• Provides leadership through leading by example, clearly communicating both operational and strategic information
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Be passionate about working within a family lead team
• Have previous experience as a Head Waiter/Waitress in a restaurant

Located in the heart of Victoria, TOZI's food and service are inspired by the Venetian casual dining tradition and our Cicchetti dishes are created using the finest of ingredients.

TOZI Victoria was recently voted in UK's top 100 restaurants (Open Table award)