Head Waiter / Waitress

Chicome; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative dining establishment is seeking an experienced Head Waiter/Waitress to lead a passionate team in delivering exceptional service. This role offers the chance to oversee daily operations in a high-end restaurant, ensuring every guest enjoys a memorable dining experience. With opportunities for career advancement and a supportive work environment, this position is perfect for someone eager to grow within the hospitality sector. Join a creative and rewarding team that values excellence and customer satisfaction at its core, and be part of a unique culinary journey in the heart of London.

Benefits

Uncapped Tronc

Sales-Driven Bonuses

Career Advancement Opportunities

Supportive Work Environment

Creative Work Culture

Qualifications

• Experience in hospitality, especially in premium restaurants.
• Strong leadership and organizational skills are essential.

Responsibilities

• Oversee daily dining operations and maintain high service standards.
• Supervise and mentor waitstaff to ensure a positive work environment.
• Address guest feedback and maintain the restaurant's reputation.

Skills

Customer Service

Team Leadership

Organizational Skills

Time Management

Problem Solving

Job description

Chicome is a family-run high-end Mexican Fusion Restaurant and Bar located in St Katharine Docks (Tower Bridge) that provides executive-level dining to its guests with high attention to detail service. Opened in late 2023, we continue our growth and take pride in our team that makes it happen every day! We are a people business. Chicome is looking for an experienced Head Waiter / Waitress to join the team and lead the team during service.

Responsibilities & Requirements:

1. Previous experience in a similar position within the hospitality sector, preferably in a premium restaurant.
2. Oversee the day-to-day operations of the dining area, ensuring high service standards.
3. Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
4. Ensure smooth service flow, address guest feedback with professionalism, and maintain Chicome's impeccable reputation.
5. Work closely with the kitchen and bar teams to deliver a harmonious, high-energy dining experience.
6. Excellent organizational and time-management abilities.
7. Ability to work in a fast-paced, low-pressure environment.

What’s in it for you:

1. Uncapped tronc with sales-driven bonuses.
2. Become part of a team that’s very passionate about creating great customer experiences.
3. Opportunity for career advancement and professional growth.
4. The opportunity to join an innovative, exciting brand with a unique offering in the heart of London.
5. A supportive and collaborative work environment.
6. The chance to challenge the norm and work in an environment that is both creative and rewarding.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Tuesday - Sunday
Salary: £15 – £17 hourly
Benefits: Uncapped Tronc, Sales Driven top up.

About Chicome:
Premium Mexican Fusion (South American) restaurant and bar set with high-end service to provide an experience dining exploring executive style dining. We pride ourselves in serving world-level quality food and service to match.