Head Waiter / Waitress

Gaucho Hampstead; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant group in London is seeking an experienced Senior Waiter to join their team. The Senior Waiter will be responsible for offering exceptional hospitality, upselling products, and maintaining high service standards. Ideal candidates should demonstrate a positive attitude, teamwork skills, and have advanced English proficiency. This is a full-time position with competitive hourly pay and various benefits including discounts and training opportunities.

Benefits

50% off at all Gaucho and M Restaurants

Referral and Length of Service Bonuses

Career Development and Training Programs

28 paid annual holidays

Qualifications

• Experience in hospitality or restaurant services is required.
• Advanced English language skills.

Responsibilities

• Offer exceptional hospitality to guests.
• Demonstrate service excellence.
• Guide guests with menu choices.

Skills

Teamwork

Customer Service

Upselling

Positive Attitude

Job description

Gaucho is looking for an experienced and passionate Senior Waiter to join one of our Gaucho Teams! The ideal Senior Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a Gaucho ambassador and be able to upsell all Gaucho products with confidence.

Benefits and Training for a Gaucho Waiter

• 50% off at all Gaucho and M Restaurants.
• Referral and Length of Service Bonuses.
• Incentive and reward schemes.
• Cycle to work schemes.

RARE Benefits

• Industry Apprenticeship Program Opportunities.
• Career Development and Training Programs.
• Training provided by the Rare L.A.B.
• Breakfast and Dinner when working.
• 28 paid annual holidays.

Key Responsibilities of a Senior Waiter

• Work with the restaurant team to offer an exceptional Gaucho experience to all our guests through heightened hospitality.
• Be the face of Gaucho and demonstrate service excellence while following the Gaucho Cycle of Service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximize sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organized restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a Gaucho Senior Waiter

• Demonstrate warmth and empathy towards guests and colleagues.
• Always take a positive approach to your role, acting as a role model to all new members of the team.
• Work well within a team (be a team player) and in a fast-paced environment.
• Be approachable and well mannered.
• Be professional and respectful at all times.
• Have fun.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £20 – £25 hourly

About Gaucho Hampstead:

Gaucho reflects the passion, people, lifestyle, culture and rich food and wine offering of Modern Argentina. The restaurant group has grown to eighteen restaurants and most recently won CITY AM, Business of the Year.