Head Waiter / Waitress

Brown's Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Brown's Hotel seeks a Restaurant Head Waiter/Waitress to lead service at Charlie's Restaurant. Candidates should have a passion for fine dining, at least two years of relevant experience, and a commitment to exceptional guest satisfaction. This role offers professional growth within a prestigious hospitality group in a vibrant London setting.

Benefits

Discounted hotel rates at £25 per night

50% discount on Food and Beverage

Extensive learning and development opportunities

Meals on duty

Employee Assistance Programme

Qualifications

• At least 2 years of experience in a similar role.
• Ability to work in a fast-paced environment.
• Commitment to high hygiene and safety standards.

Responsibilities

• Lead the team to uphold five-star service standards.
• Deliver discreet and efficient service to guests.
• Create personalized experiences for guests.

Skills

5-star service

Leadership

Fine dining knowledge

Job description

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Are you passionate about fine food and wine and capable of delivering top-tier service in a renowned restaurant? Rocco Forte Hotels invites you to join us as Restaurant Head Waiter/Waitress at Charlie's Restaurant, Brown's. Working closely with our Restaurant Director, Ben Mathews, you will uphold five-star service standards on the floor, leading a team of floor staff by example with discreet and efficient service. With at least two years of experience in a similar role, a deep knowledge of fine dining, and a natural leadership style, you'll ensure our guests' expectations are met and exceeded. This is an excellent opportunity to develop your career in luxury hospitality, with support for your professional growth. Your dedication and pride in your work will make you a valued member of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated Restaurant Head Waiter / Waitress who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.