Head Waiter/waitress

About us…

Our biggest restaurant (so far), Big Easy Canary Wharf, brings our laid-back Bar.B.Q style to the famous skyscrapers of London’s business district, complete with live music, home-style cooking, and plenty of fresh East Coast lobster. Our spectacular 150-seat sun-drenched terrace is a rare alfresco space in Canary Wharf, open year-round.

Minimum of 1 year experience in a high-volume full-service restaurant is required for this position.

Full-time and part-time positions available with flexible hours.

Responsibilities include:

• Delivering exceptional service to guests.

We offer:

• No late-night shifts
• 30-40 hours per week
• Flexible schedule
• Fun working environment
• Discounts at our venues
• Free staff food on duty
• Opportunities for progression

Must-have attributes:

• Service-focused
• Business-aware
• Driven to deliver
• Collaborative
• Personally credible
• Curious
• Decisive thinker
• Skilled influencer
• Courage to challenge
• Role model

How your role contributes to outstanding customer service:

To support the front of house team in creating and maintaining the quality of operation, service, and product that reflects the company’s reputation.

Key duties include:

• Always demonstrating the best possible level of service.
• Ensuring your allocated tables are cared for during service.
• Building upon your knowledge of the company and its products.
• Taking orders and processing them on EPOS.
• Reporting any problems or issues with guests to the manager on duty.
• Taking food and drink orders to tables.
• Working in accordance with Food Safety Act, health and safety regulations, and The Licensing Act.
• Keeping the restaurant tidy and set up for the next service.
• Maintaining a professional appearance with a clean, ironed shirt and apron, permitted jewelry only, and tidy nails and hair.
• Working the till area, making hot beverages, and preparing cutlery and side plates for service.

The usual stuff:

Job descriptions outline key responsibilities but are not exhaustive. You may be asked to support projects and initiatives that broaden your experience and understanding of the business and our customers. That’s what makes hospitality an interesting and diverse industry to work in!