Head Waiter/Waitress

Butlers Wharf Chop House & Tavern; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted dining

Real-time earnings access

Wellness support

Healthy meals on shift

Awards & recognition

Training & development

Holiday entitlement

Volunteer day

Referral program

Job summary

Butlers Wharf Chop House & Tavern in London is seeking a charismatic Head Waiter/Waitress to lead our front-of-house team. You will be the face of the restaurant, delivering warm hospitality, guiding junior staff, and ensuring exceptional dining experiences for every guest.

Based at 36E Shad Thames, London SE1 2YE, you will use your knowledge of food, service and wine to elevate guest experiences. We offer industry-leading pay, a 50% staff dining discount, wellness support, ongoing training, and

Qualifications

• Proven experience in hospitality service.
• Strong communication and guest relations.
• Ability to lead a team in a busy restaurant.

Responsibilities

• Lead the front-of-house team to deliver exceptional dining experiences.
• Be the face of Butlers Wharf Chop House & Tavern and guide junior staff.
• Utilize knowledge of food, service, and wine to elevate guest satisfaction.

Skills

Guest service

Team leadership

Wine knowledge

Job description

The Role: Head Waiter/Waitress

The Restaurant: Butlers Wharf Chop House & Tavern

The Location:36E Shad Thames, London SE1 2YE, UK

The Salary: Competitive

Why work for us:

Our industry leading benefits have you covered!

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Stream– track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are:

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.

The Great British food revolution began at Butlers Wharf. We celebrate the best seasonal produce including signature chops and steaks from our ‘Ethical Butcher’ partner farms; the finest example of animal husbandry and regenerative farming practices in the UK.

The Butlers Wharf Chop House and Tavern is a modern interpretation of Sir Terence Conran’s ‘Gastrodome’ venue and the spirit of the Victorian age; boasting amazing views of Tower Bridge, the River Thames and London skyline.

A bit about what you will be doing:

We're looking for a charismatic and service-driven Head Waiter to lead our team in delivering exceptional dining experiences. In this role, you'll be the face of Butlers Wharf Chop House, bringing warmth and charm to every guest interaction. As a pivotal member of our team, you'll thrive in our bustling restaurant environment, effortlessly multitasking and providing support to junior team members. Your extensive knowledge of food, service, and wine will elevate the guest experience, ensuring every visit is memorable. This role serves as an excellent opportunity for ambitious hospitality professionals to showcase their talents and pave the way for future management roles. We're committed to supporting and training individuals who are eager to take the next step in their career. If you're passionate about hospitality and ready to make your mark in the industry, join us and be a part of something extraordinary.

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

Compensation: Competitive salary