Head Waiter / Waitress

Brown's Hotel; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel in London is seeking a Head Waiter/Waitress for The Drawing Room. The ideal candidate will have at least two years of experience in fine dining, demonstrate leadership, and excel in providing exceptional service. Join our team to create memorable experiences for our guests and enjoy benefits like discounted hotel rates and extensive learning opportunities.

Benefits

Discounted hotel rates

50% discount on food and beverage

25% discount on spa treatments

Meals on duty

Social activities and events

Pension scheme

Employee assistance programme

Qualifications

• At least two years of proven experience in a similar position.
• Deep understanding of fine dining standards.
• A commitment to maintaining high standards of hygiene and safety.

Responsibilities

• Lead, motivate, and support the restaurant team to deliver exceptional service.
• Tailor your approach to achieve the highest standards.
• Deliver discreet and timely service.
• Take ownership of your role, ensuring excellence and consistency.
• Contribute to the training and development of the team.

Skills

Leadership

Communication

Attention to detail

Adaptability

Customer service

Job description

Overview

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your Key Responsibilities

Are you passionate about fine food, fine wine, and delivering exceptional service in a renowned restaurant? Rocco Forte Hotels invites you to join our team as Head Waiter/Waitress at The Drawing Room, Brown’s. Working closely with The Drawing Room team you will guide and inspire the team to deliver five-star service at every moment. With at least two years of proven experience in a similar position, you will bring natural leadership, excellent communication skills, and a deep understanding of fine dining standards to exceed guest expectations. Thriving in a fast-paced environment, you will be a role model to your colleagues and play a key part in creating seamless, memorable experiences for our guests.

• Lead, motivate, and support the restaurant team to consistently deliver exceptional service.
• Tailor your approach to achieve the highest standards and exceed expectations.
• Deliver discreet, refined, and timely service, always going the extra mile to ensure satisfaction.
• Take ownership of your role, ensuring excellence and consistency in line with departmental standards.
• Contribute to the training and development of the team, fostering a culture of professionalism and growth.

Who we are looking for

We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for team members who brings:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.