Head Waiter/waitress

City Social; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a talented Head Waiter/Waitress to join their dynamic team. In this role, you will ensure exceptional service and create memorable experiences for guests while leading and training the Front of House Team. With a focus on customer satisfaction and a commitment to excellence, you will play a vital role in maintaining the high standards of this renowned restaurant. This is an exciting opportunity to be part of a globally recognized brand that values professional development and teamwork. If you are passionate about hospitality and eager to make a difference, we want to hear from you!

Benefits

28 days of annual leave

Complimentary meals while on duty

Generous food & beverage discounts

Company events & days out

Career Development Opportunities

Training & Development Opportunities

Qualifications

• Proven experience as a Head Waiter/Waitress with a passion for customer service.
• Ability to motivate and inspire a team while maintaining high service standards.

Responsibilities

• Handle guest complaints and feedback professionally.
• Train and oversee the Front of House Team to ensure excellent service.
• Contribute to new initiatives and ideas for service improvement.

Skills

Excellent communication skills

Interpersonal skills

Supervisory experience

Customer service

Ability to work under pressure

Job description

Head Waiter/Waitress

Are you passionate about creating memorable experiences for your guests and positively influencing the Team?

If the answer to the above question is a straight yes, then we would like to hear from you!

About Jason Atherton Restaurants – The Social Company:

Jason Atherton started The Social Company, and it has grown into a globally renowned restaurant group, with a portfolio of restaurants which include the Michelin-starred City Social, Little Social as well as the Blind Pig Bar, Berners Tavern – named ‘the defining restaurant of the decade’. As the group expands its Restaurant portfolio, Mary’s Grill has recently opened its doors on Pollen Street, Sael has opened in St James’ Market as well as Three Darlings in Chelsea’s Pavilion Road and Row on 5 on Saville Row. The Social Company has a global presence in Shanghai, Dubai, Mykonos, and St Moritz. Jason Atherton's dedication to culinary excellence and philanthropy has positioned The Social Company as a leader in the hospitality sector.

About City Social:

Located on level 24 of Tower 42 in the heart of London and boasting magnificent views across the city, City Social features a beautiful modern-British menu created by Jason Atherton. City Social also houses a relaxed bar, Social 24, offering cocktails inspired by the famous London landmarks that can be spotted from the panoramic views.

What We Offer:

• Competitive salary package: Negotiable, depending on experience
• Employee benefits: 28 days of annual leave plus annual increments to the maximum of 33 days
• Complimentary meals whilst on duty
• Generous food & beverage discounts
• Company events & days out
• Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company
• Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be.

About you:

We are recruiting for a talented and experienced Head Waiter/Waitress to join our Team. As a Head Waiter/Waitress, you would have an eye for detail and be proactive in the Restaurant ensuring that the Front of House Team are offering an excellent and consistent service that is in line with our standards. You will go beyond and above the call of duty to ensure that every guest receives a lasting and memorable experience.

Responsibilities:

• Handle guest complaints and feedback effectively and professionally
• Be aware of reservations, seating arrangements, and table service
• Training Waiters/ess and Commis Waiter/ess on standards operating procedures
• Contribute to the development and implementation of new initiatives and ideas.

Qualifications:

• Proven experience as a Head Waiter/Waitress
• Excellent communication and interpersonal skills
• Supervisory experience and the ability to motivate and inspire a Team
• Passion for customer service and a commitment to delivering exceptional experiences
• Knowledge of Food & Beverage service standards
• Ability to work under pressure and maintain a positive attitude.

Person Specification:

• Bring in a positive and can-do attitude
• Be a Team Player
• Honesty and integrity.

Start Date: Immediate Start

Location: City of London

Must already have the right to work and live in the UK without any restrictions.

The Social Company is an Equal Opportunity Employer.