Head Waiter/Waitress

Sutton Hotel Collection; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Sutton Hotel Collection is seeking a Head Waiter/Waitress for the Emberwood Restaurant at the historic Francis Hotel Bath. This role offers opportunities to lead a team and deliver exceptional service in a luxury dining experience, complemented by various employee benefits including free hotel breaks and extensive training.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Learning and Development Opportunities

Health Assured Support

Subsidised Learning Courses

Free Meals on Duty

Complimentary On-site Parking

Regular Social Events

Qualifications

• Experience in a similar role required.
• Ability to maintain a positive brand image.
• Skills to assist and develop team members.

Responsibilities

• Serve guests and ensure satisfaction.
• Assist and develop waiters on their stations.
• Maintain a positive brand image.

Skills

Customer Service

Team Leadership

Communication

Job description

Head Waiter/Waitress £12.95 per hour plus tronc and great benefits

Onsite, shifts, five days out of seven.

About Sutton Hotel Collection

As one of the first Georgian buildings in Bath, The Francis Hotel was once home to 18th-century architect John Wood the Elder, who inspired the first Georgian stone buildings of Queen Square, the Royal Crescent, and The Circus. The hotel has been a significant part of Bath’s history ever since. Working with award-winning interior designers 3DReid, the hotel’s design concept draws inspiration from the Georgian era while incorporating modern amenities for today’s traveler.

About The Role

At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond, featuring a beautifully designed dining area with an open-plan kitchen where the team will prepare local, seasonal ingredients over an open fire. Complementing the restaurant will be a luxurious bar, an intimate snug, and terraces.

We are seeking an experienced Head Waiter/Waitress to join the Emberwood Restaurant team at the Francis Hotel Bath. The role involves serving guests to their satisfaction, assisting, and developing waiters on their stations to ensure the best guest experience, and maintaining a positive brand image through all customer interactions. Join our welcoming team as we embark on an exciting multi-million-pound transformation.

Our People

The Sutton Hotel Collection is a family-owned group, and our staff are our extended family. We recognize the value our people bring and offer exceptional learning opportunities and top-tier benefits.

Our Benefits

• Free Hotel Breaks - Enjoy two free stays of one or two days in any Sutton Hotel Collection property within 12 months from your start date.
• Leisure Passes - Receive a contribution of £150 towards a leisure centre or National Trust membership during your time off.
• Enhanced Maternity and Paternity Leave - 26 weeks at 90% for expectant mothers, four weeks at 90% for fathers.
• Institute of Hospitality - Membership paid for, providing opportunities for learning, coaching, and mentoring.
• Learning and Development - Access to extensive training to support your personal growth.
• Health Assured - Confidential support including CBT therapy, information, and advice.
• Subsidised Learning Courses - Financial support for courses of your choosing.

Additionally, we provide free nutritious meals on duty, complimentary on-site parking, uniforms where appropriate, regular social events, and a cycle-to-work scheme.

At the Sutton Hotel Collection, we are an inclusive, diverse, and ethical group that celebrates human relationships and kinship. We empower our people to make the place better.