Head Waiter or Head Waitress

Juice Hospitality Ltd; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Job summary

A prestigious 5-star luxury hotel in the Scottish Borders is seeking a Head Waiter/Waitress to lead its front-of-house team. The ideal candidate will bring over 3 years of luxury hospitality experience and a passion for providing exceptional service. This full-time position offers a competitive salary and various benefits including training opportunities and staff accommodation. If you're driven by a commitment to luxury service, we want to hear from you.

Benefits

Health benefits

Staff accommodation available

Meals on duty

Training and development opportunities

Staff discount across facilities

Career progression opportunities

Access to luxury resort facilities

Qualifications

• Minimum 3 years experience in luxury hospitality.
• Proven track record in leading teams.
• Strong food and wine service knowledge.

Responsibilities

• Lead and supervise restaurant service team.
• Train junior staff in fine dining protocols.
• Manage reservations and special events.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Problem Solving

Education

WSET Certification

Tools

POS Systems

Restaurant Management Software

Job description

Head Waiter/Waitress - Luxury Hotel Resort
Location: Scottish Borders

About Us:
We are a prestigious 5-star luxury hotel and golf resort nestled in the stunning Scottish Borders, offering world-class dining experiences to our discerning guests. Our establishment combines historic charm with contemporary luxury, delivering exceptional service standards across multiple dining venues.

Role Overview:
We're seeking an experienced and passionate Head Waiter/Waitress to lead our front-of-house team in delivering outstanding dining experiences. The successful candidate will embody luxury hospitality values and maintain the highest standards of service excellence.

Key Responsibilities:
• Lead and supervise the restaurant service team, ensuring seamless service delivery
• Train and mentor junior staff members in fine dining service protocols
• Maintain exceptional standards of customer service and guest satisfaction
• Manage restaurant operations during service periods
• Handle guest inquiries and special requests with utmost professionalism
• Coordinate with kitchen staff to ensure smooth service flow
• Oversee wine service and maintain wine knowledge
• Manage reservations and special events
• Ensure compliance with health and safety regulations
• Monitor and maintain stock levels of restaurant supplies

Required Qualifications & Experience:
• Minimum 3 years experience in a similar role within luxury hospitality
• Proven track record in leading front-of-house teams
• Expert knowledge of food and wine service
• Strong understanding of fine dining etiquette and service standards
• WSET certification (preferred)
• Excellent communication and interpersonal skills
• Fluent English is essential, additional languages beneficial
• Experience with POS systems and restaurant management software

Personal Qualities:
• Natural leader with a passion for hospitality
• Exceptional attention to detail
• Professional appearance and demeanor
• Ability to work under pressure
• Flexible approach to working hours including evenings and weekends
• Strong problem-solving abilities
• Customer-focused mindset

We Offer:
• Competitive salary package
• Health benefits
• Staff accommodation available
• Meals on duty
• Training and development opportunities
• Staff discount across our facilities
• Career progression opportunities
• Access to luxury resort facilities

Schedule:
• Full-time position
• Flexible scheduling including evenings, weekends, and holidays
• 40-45 hours per week

If you're passionate about luxury hospitality and ready to take the next step in your career, we want to hear from you.