Head Waiter/Ess

Amazonico Uk Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Amazonico London is seeking an experienced Head Waiter/Waitress to deliver world-class service and lead by example in Mayfair. You’ll guide your section, work closely with management and front-of-house to create memorable guest experiences in a high-end, high-volume environment.

The role rewards a confident, professional, and warm personality with strong communication, leadership, and a genuine passion for hospitality.

Qualifications

• Previous experience as Head Waiter/Waitress or Senior Waiter in a premium or luxury venue.
• Confident, professional and warm personality.
• Excellent communication and leadership skills.
• Genuine passion for hospitality and guest satisfaction.
• Strong attention to detail, multitasking and problem-solving.
• Ability to work under pressure in a fast-paced environment.
• Team player with proactive and positive attitude.

Responsibilities

• Deliver exceptional service with energy, knowledge, and attention to detail
• Lead your section confidently and support junior team members
• Build strong guest relationships and tailor each experience to their needs
• Communicate effectively with kitchen and bar teams to ensure smooth service
• Maintain cleanliness, presentation, and readiness across the dining area
• Follow and uphold Amazonico service standards at all times
• Handle guest feedback with professionalism and care

Skills

Leadership

Communication

Customer service

Multitasking

Team player

Problem solving

Job description

Ready to Step Up at One of London’s Most Iconic Restaurants?

Amazonico London is searching for a confident and charismatic Head Waiter/Waitress to deliver world-class service and lead by example in the heart of Mayfair.

Located on the iconic Berkeley Square, Amazonico brings the vibrant spirit of Latin America to life where immersive dining, a lively atmosphere, and luxury hospitality meet in a world-class setting.

We’re now seeking an experienced Head Waiter/Waitress who thrives in high-end, high-volume environments and is ready to create unforgettable moments for every guest.

About Working at Amazonico

At Amazonico, you’ll become part of a diverse family of hospitality professionals who are bold, creative, and united by a shared love for service.

Our culture is rooted in:

• Diversity, Equity & Inclusion – We celebrate difference and ensure everyone has a voice and space to grow.
• Sustainability – We actively reduce our impact through initiatives like our partnership with SKOOT - https://skoot.eco/amazonico
• Growth & Progression – From new openings to internal promotions, you’ll have opportunities across the UK and globally.
• Team Connection – From daily pre-service meals to annual celebrations, we support and uplift one another.

Employee Benefits:

• Competitive salaries
• Global career progression with opportunities for high performers to experience new openings in Europe, the USA, the Middle East, and many more to come!
• Opportunity to expand your skills with the support of experienced management
• Internal training and succession plans for rapid promotion.
• Education rewards
• Access Perkbox and enjoy a range of discounts and offers across well-known brands.
• Refer-a-friend bonuses
• Staff meals (2 x per day)
• Flexible working scheme & 28 days of holiday per year

About the Role – What You’ll Do

As a Head Waiter/Waitress at Amazonico, you’ll play a vital role in delivering seamless, high-quality service with personality and flair. You’ll guide and support your section while working closely with the management and wider front-of-house team to ensure a truly memorable guest experience.

You will:

• Deliver exceptional service with energy, knowledge, and attention to detail
• Lead your section confidently and support junior team members
• Build strong guest relationships and tailor each experience to their needs
• Communicate effectively with kitchen and bar teams to ensure smooth service
• Maintain cleanliness, presentation, and readiness across the dining area
• Follow and uphold Amazonico service standards at all times
• Handle guest feedback with professionalism and care

What We’re Looking For

• Previous experience as a Head Waiter/Waitress or Senior Waiter in a premium or luxury hospitality venue
• A confident, professional, and warm personality
• Excellent communication and leadership skills
• A genuine passion for hospitality and guest satisfaction
• Strong attention to detail, multitasking, and problem-solving abilities
• Ability to work under pressure in a fast-paced environment
• A team player with a proactive and positive attitude

Ready to Join the Amazonico Family?

If you’re passionate about service, hospitality, and creating unforgettable guest experiences and want to grow your career in a luxury setting full of culture and creativity, we’d love to hear from you.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live or work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.