Head Waiter/ess

TN United Kingdom; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Waiter to enhance the dining experience at their Glasgow location. This role involves providing outstanding service, upselling menu items, and ensuring a welcoming atmosphere for guests. Ideal candidates will be team players, demonstrating warmth and professionalism while contributing to a fast-paced environment. With opportunities for career development and training, this position offers a chance to grow within a vibrant and supportive team. If you're passionate about hospitality and eager to make an impact, this role is perfect for you.

Benefits

50% off at all Gaucho and M Restaurants

Referral and Length of Service Bonuses

Incentive and reward schemes

Cycle to work schemes

Industry Apprenticeship Program Opportunities

Career Development and Training Programs

Training provided by the Rare L.A.B

28 paid annual holidays

Qualifications

• Experience in hospitality and a passion for providing excellent service.
• Ability to upsell products and maintain a positive attitude.

Responsibilities

• Deliver exceptional hospitality and service to all guests.
• Support management in maximizing sales and ensuring guest satisfaction.
• Maintain cleanliness and organization in the restaurant.

Skills

Teamwork

Customer Service

Upselling

Product Knowledge

Job description

Gaucho is looking for an experienced and passionate Senior Waiter to join our Gaucho Glasgow team! The ideal Head Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a Gaucho ambassador and be able to upsell all Gaucho products with confidence.

Benefits and Training for a Gaucho Waiter

• 50% off at all Gaucho and M Restaurants
• Referral and Length of Service Bonuses
• Incentive and reward schemes
• Cycle to work schemes
• Industry Apprenticeship Program Opportunities
• Career Development and Training Programs
• Training provided by the Rare L.A.B
• 28 paid annual holidays

Key Responsibilities of a Head Waiter

• Work with the restaurant team to offer an exceptional Gaucho experience to all our guests through heightened hospitality.
• Be the face of Gaucho and demonstrate service excellence while following the Gaucho Cycle of Service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a Gaucho Head Waiter

• Demonstrate warmth and empathy towards guests and colleagues
• Always take a positive approach to your own role acting as a role model to all new members of the team
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered
• Be professional and respectful at all times