Head Waiter - Burton-on-Trent, Staffordshire

Hoar Cross Hall; Burntwood; On-site; GBP 10,000 - 40,000; Full time

Job summary

Hoar Cross Hall, a prestigious spa resort in Staffordshire, is seeking a Head Waiter / Waitress to enhance its guest dining experience. You'll help maintain high service standards and train team members while enjoying employee benefits such as free spa access, competitive pay, and career progression opportunities.

Benefits

Complimentary access to leisure and spa facilities

Free lunch from staff canteen

Complimentary spa day on work anniversary

Employee Benefits Program

Free parking

Discounts on overnight stays, spa days, and food & drinks

Comprehensive induction and ongoing training

Qualifications

• Proven experience in a food and beverage or hospitality environment.
• Commitment to high standards of service, cleanliness, and safety.
• Confidence in managing guest complaints effectively.

Responsibilities

• Deliver excellent customer service and ensure a positive dining experience.
• Support and motivate team members to maintain high service standards.
• Monitor quality and manage guest feedback effectively.

Skills

Leadership

Communication

Problem Solving

Job description

Head Waiter - Burton-on-Trent, Staffordshire

Location: Hoar Cross Hall, Staffordshire

Salary: £13.21 per hour

About Us:

Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.

At Hoar Cross Hall, we believe in nurturing talent, and we're on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.

The Role:

At Hoar Cross Hall, we're looking for a Head Waiter / Waitress to join our team and help drive high standards across our restaurant operations.

As a key support to the Restaurant Management team, you'll play a central role in ensuring smooth day-to-day operations, maintaining exceptional service quality, and training and motivating our Food and Beverage Assistants to meet and exceed expectations.

Why Join Us?

• Work in a historic, stunning estate with a commitment to hospitality excellence
• Competitive pay with opportunities for performance-based growth
• Complimentary access to our leisure and spa facilities
• Free lunch from our staff canteen to fuel your day
• Complimentary spa day on your work anniversary
• Access to an Employee Benefits Program
• Free parking for all team members
• Discounts on overnight stays, spa days, and 30% off food & drinks.
• Refer-a-friend scheme
• Comprehensive induction and ongoing training to support your professional development
• Opportunities for career progression and advancement within a reputable brand

Key Responsibilities:

• Deliver excellent customer service and ensure a positive dining experience for all guests.
• Support and motivate team members to maintain high service standards.
• Assist in planning and overseeing daily restaurant operations, including opening/closing duties and cleaning schedules.
• Monitor quality, guest feedback, and staffing levels.
• Assist with training and development of new and existing team members.
• Ensure full compliance with Health & Safety and Food Hygiene standards (including COSHH and PPE usage).
• Maintain restaurant cleanliness, atmosphere, and presentation.
• Record any complimentary items and wastage accurately.
• Ensure all customer special requests and dietary requirements are managed with care and attention.
• Stay informed on current menus and ingredients.
• Uphold company uniform and appearance standards.

Personal Specification:
Essential:

• Proven experience in a food and beverage or hospitality environment.
• Strong leadership skills with a hands-on, team-first attitude.
• Excellent communication and problem-solving abilities.
• A commitment to high standards of service, cleanliness, and safety.
• Confidence in managing guest complaints professionally and effectively.
• A passion for training and developing others.

Shift Pattern:

• Full-time - 37.5 hours per week
• Shifts are spread across 5 days a week, including weekends
• Full flexibility is required, as shifts will adapt based on team and business needs

Join Our Family:

At Hoar Cross Hall, we say you can't choose your family- but we choose you to be a part of ours. We value every team member, and we're excited to support your growth and development in this dynamic role.