Head Waiter - Alba Restaurant

Harrods; Camden Town; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious restaurant near Harrods is seeking a talented Head Waiter/Waitress to join their team. You will lead the front-of-house operations, ensuring exceptional customer service and smooth dining experiences. Enjoy perks like personalized coaching, significant discounts on food and wine, and generous time off, including bank holidays and your birthday. This role promises a vibrant Italian dining atmosphere and opportunities for career growth.

Benefits

29 days off, including bank holidays and your birthday

30% off food menu

Annual gifts for employment anniversaries

Complimentary team meals

Regular gatherings and appreciation events

Personalised coaching and progression planning

Qualifications

• Experience in a similar front-of-house role is preferred.
• Ability to lead and inspire a team.
• Strong communication skills.

Responsibilities

• Lead front-of-house operations and supervise waitstaff.
• Ensure high customer satisfaction throughout the dining experience.
• Train and coach new staff to uphold service standards.

Skills

Customer service excellence

Supervisory skills

Team collaboration

Job description

Overview

We are looking for a talented and passionate Head Waiter/Waitress to join the Alba team. Alba Restaurant embodies authentic Italian hospitality with a modern twist near Harrods. Our inviting interiors mirror the vibrant colours of the Amalfi Coast, creating a sensory dining experience. From our open kitchen featuring fresh seafood to indulgent dishes with Piedmont Truffles, every meal is crafted with care. Our curated wine list and innovative cocktails complement our commitment to excellence. Join us at Alba as our new Head Waiter/Waitress and be part of redefining Italian hospitality with creativity and flair.

Responsibilities

• Leading in the front-of-house team, supervise waitstaff to ensure smooth operations and exceptional service.
• Warmly welcome guests and maintain high customer satisfaction throughout the dining experience.
• Oversee order accuracy and timely service, address customer concerns promptly and professionally, escalating issues as needed.
• Train and coach new staff to uphold service standards; collaborate closely with kitchen and team members for seamless communication.
• Monitor service quality and promote menu items; contribute to revenue growth while ensuring compliance with health, safety, and food regulations.
• Up to 17.50 per hour
• Personalised coaching and progression planning
• Enjoy wines at cost price.
• 29 days off, including bank holidays and your birthday!
• Regular gatherings and appreciation events.
• 30% off our food menu.
• Annual gifts for employment anniversaries.
• Complimentary team meals.