Head Waiter

The Chancery Rosewood; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

Un nouvel hôtel de luxe, The Chancery Rosewood, ouvrira en été 2025 à Mayfair. Nous recherchons un Head Waiter qui jouera un rôle clé dans la livraison d'un service irréprochable et d'expériences client exceptionnelles, tout en soutenant l'équipe dans ses opérations quotidiennes.

Qualifications

• Expérience en leadership dans l'hôtellerie de luxe.
• Capacités de communication et de résolution de problèmes fortes.
• Passionné par l'excellence du service.

Responsibilities

• Diriger et soutenir l'équipe pour assurer un service quotidien fluide.
• Fournir une orientation pratique pour maintenir l'excellence du service.
• Répondre proactivement aux besoins des clients.

Skills

Leadership

Communication

Problem-Solving

Service Excellence

Attention to Detail

Job description

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The Chancery Rosewood – opening Summer 2025, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Head Waiter, you will play a key role in delivering seamless service and exceptional guest experiences. You will support the leadership team in overseeing daily operations, guiding and motivating colleagues, and ensuring that every interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

• Lead and support your team to ensure smooth day-to-day operations.
• Provide hands-on guidance to maintain service excellence and efficiency.
• Foster a positive, team-oriented environment while mentoring colleagues.
• Address guest needs proactively, ensuring an exceptional experience.
• Assist with training and continuous improvement initiatives.

About You

• Experience in a leadership or supervisory role within luxury hospitality.
• A natural leader with strong communication and problem-solving skills.
• Passionate about delivering outstanding service with attention to detail.
• Adaptable and able to thrive in a fast-paced environment.
• A proactive and solution-focused approach to challenges.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.