Head Waiter

Scott's Restaurant - Team Member; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

A distinguished restaurant seeks a Head Waiter to lead the front-of-house team, ensuring exceptional dining experiences. This role offers managerial responsibilities and requires strong leadership and interpersonal skills, along with a commitment to service excellence.

Benefits

Generous discount off your bill at any restaurant in the Group

28 days holiday, increasing with length of service

Recommend a friend scheme with bonuses

Exclusive access to discounts on gym memberships, travel, and online shopping

Reward programmes and staff recognition

Qualifications

• Proven experience as a Head Waiter or similar role in hospitality.
• Strong organizational and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the dining area.
• Supervise and mentor waitstaff ensuring a positive environment.
• Handle guest inquiries and concerns professionally.

Skills

Leadership

Communication

Organizational

Problem Solving

Job description

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Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London.

We
are currently seeking a dedicated and experienced Head Waiter to lead our
front-of-house team. As the Head Waiter, you will play a central role in
overseeing the dining experience, managing the waitstaff, and contributing to
the overall success of our establishment. If you have a passion for
hospitality, strong leadership skills, and a commitment to delivering
exceptional service, we invite you to be a key influencer at our stunning
restaurant.

Key
Responsibilities:

-
Oversee the day-to-day operations of the dining area, ensuring high service
standards.

-
Supervise and mentor waitstaff, providing guidance to maintain a positive work
environment.

-
Handle guest inquiries and concerns with professionalism and prompt resolution.

-
Collaborate with the management team to organize and execute private events and
functions.

-
Assist in training and development programs for front-of-house staff.

-
Monitor reservation systems and seating arrangements to optimize guest flow.

-
Contribute to maintaining a positive and inclusive atmosphere for both guests
and staff.

Requirements:

-
Proven experience as a Head Waiter or in a similar front-of-house role within
the hospitality industry.

-
Strong organizational, communication, and interpersonal skills.

-
Exceptional problem-solving abilities and a proactive approach to operational
challenges.

-
Ability to work in a fast-paced environment and manage multiple tasks
efficiently.

-
Familiarity with reservation systems and basic administrative tasks.

-
Generous discount off your bill (including drinks), when dining in one of our
restaurants across the Group

-
Unrivalled opportunities for progression across the Group

-
28 days holiday, increasing with length of service up to 5 extra days

-
Recommend a friend scheme with great bonuses per individual referral

-
Exclusive access to our discounts including money off gym memberships, travel,
online shopping, gadget, and much more

-
Reward programmes, long service awards, and staff recognition and incentives

Join
our team and be a part of a distinguished establishment committed to delivering
unparalleled hospitality.

We promote a working environment in which equal opportunity
and diversity is recognised, valued, and encouraged.