Head Waiter

Sofitel London Heathrow; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London seeks a Head Waiter to provide exceptional guest service and lead the food and beverage team. Responsibilities include supervising staff, ensuring timely service, and creating a welcoming atmosphere. This role offers opportunities for career progression within a growing company that values teamwork and excellence.

Benefits

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Employee assistance programme

Long service recognition award

Qualifications

• Experience in a similar role within a 5-star hotel is a significant advantage.
• Strong communication and interpersonal skills are essential.
• Ability to remain calm under pressure and deliver high-quality service.

Responsibilities

• Supervising and developing Food and Beverage Assistants.
• Listening to guests' needs and building rapport.
• Making knowledgeable dish recommendations.

Skills

Supervisorial skills

Motivational skills

Communication skills

Attention to detail

Teamwork

Job description

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Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Uniform offered and dry cleaned.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

About us...

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Head Waiters lead by example, fully focusing on the needs of our guests to ensure they experience personalised service and have a memorable time.

• Supervising and developing Food and Beverage Assistants.
• Taking the time to listen to the needs of our guests and building a natural rapport.
• Making knowledgeable suggestions and recommendations on dishes that our guests might enjoy.
• Ensuring tables are cleared and re-set promptly and efficiently.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• Strong supervisorial and motivational skills.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.