Head Waiter

Ham Yard Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality establishment in London is seeking a Head Waiter to elevate the dining experience. You will engage with guests, ensure efficient service, and demonstrate a passion for culinary excellence. The ideal candidate has experience in a fast-paced environment and excels in customer service. Competitive hourly rate starting from £16.50 to £17.50, with numerous employee benefits included.

Benefits

Competitive hourly rate

Access to financial wellbeing app

Discounts on cinema, gym, and travel

Complimentary meals on shift

Ongoing training and professional development

Enhanced holiday allowance

Qualifications

• Ability to handle multiple tables with ease.
• Previous experience in a fast-paced restaurant environment.
• Strong dedication to customer service.

Responsibilities

• Welcoming and engaging with guests and taking orders.
• Delivering food promptly while maintaining service standards.
• Processing payments accurately.

Skills

Ability to thrive under pressure

Passion for food

Excellent customer service

Organizational skills

Communication skills

Job description

Social network you want to login/join with:

Are you ready to elevate your career in
hospitality? Firmdale Hotels invites you to join our exceptional team at Ham
Yard Hotel as a Head Waiter.

At Firmdale Hotels, we pride ourselves on
creating vibrant and unique experiences for our guests. Located in the heart of
London, Ham Yard Hotel embodies luxury, style, and impeccable service. Join us
in our commitment to delivering unparalleled hospitality in a dynamic and
fast-paced environment.

As a Head Waiter, you will be at the
forefront of guest interaction, ensuring their dining experience is nothing
short of extraordinary.

Responsibilities:

• Welcoming and engaging with guests, taking
  orders, and providing recommendations to enhance their dining experience.
• Delivering food promptly and efficiently while
  maintaining the highest standards of service.
• Processing payments accurately and in a timely
  manner.
• Anticipating and fulfilling guests' requests
  with precision and attentiveness.
• Collaborating with team members to ensure
  seamless operations and exceptional service delivery.

What you Need:

• Ability to thrive under pressure, handling
  multiple tables with ease and grace.
• A genuine passion for food and a keen eye for
  detail, ensuring every dish is served to perfection.
• Previous experience in a fast-paced restaurant
  environment, demonstrating your ability to excel in a dynamic setting.
• Dedication to providing outstanding customer
  service, going above and beyond to exceed guests' expectations.
• Strong organisational and communication
  skills, essential for effective teamwork and guest satisfaction.

What
We Offer:

• Competitive hourly rate from
  £16.50 to £ 17.50 inc Service Charge
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching. Health
  cash plan(including contributions towards dental, optical,
  alternative and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage