Head Waiter

5 Hertford Street; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector seeks a Head Waiter/Waitress to enhance the dining experience at their exclusive private members' club in Mayfair. This role offers a unique opportunity to work in a luxurious setting, where you will lead your team in delivering exceptional service to members and their guests. With a focus on training and developing service standards, you will play a pivotal role in creating a welcoming atmosphere. Enjoy a range of benefits including generous holiday, health insurance, and professional development opportunities, making this position ideal for someone passionate about hospitality.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Monthly well-being days

Private medical insurance

Private dental insurance

Workplace nursery scheme

Cycle to Work Scheme

Employee Assistance Programme

Freshly prepared meals on duty

Qualifications

• Significant experience in a similar position is essential.
• Experience in a luxury hotel or private member’s club is advantageous.

Responsibilities

• Welcoming members and guests to the restaurant.
• Leading the section with precision and charm.
• Creating an exceptional experience for members.

Skills

Customer Service

Team Leadership

Training and Development

Service Standards Development

Education

Experience in Luxury Hospitality

Job description

Head Waiter/Waitress

5 Hertford Street is a beautifully appointed private members' club owned and operated by entrepreneur Robin Birley, located in the heart of Mayfair. Our aim is to be a home away from home, providing the utmost comfort where members are looked after by a team who know them by name.

5 Hertford Street is currently recruiting a Head Waiter/Waitress to join our team in our Upper Floor Restaurant.

The company benefits our Head Waiter/Waitress will receive are:

• 33 days holiday per year on a pro-rata basis (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
• Private medical insurance with Bupa
• Private dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £750
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty

The responsibilities of the Head Waiter/Waitress are:

• Welcoming members and their guests to the restaurant
• Leading your section with precision and charm
• Training members of your team
• Developing service standards
• Creating an exceptional experience for members and their guests

The Experience & Qualifications required as Head Waiter/Waitress are:

• Significant experience in a similar position is essential
• Experience of working in a luxury hotel, restaurant, or private member’s club is advantageous

Working Hours:

• Please note the working hours for this role are on a rota basis, 5 days out of 6, from Monday to Saturday.

The club is closed on Sundays, Bank Holidays, and throughout Christmas each year.

If you feel that you have the experience and skills to join us as Head Waiter/Waitress at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.