Head Waiter

The Connaught; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned 5-Star hotel in London seeks a talented Head Waiter/ess to join their team. The role requires excellent communication skills, a passion for food and wine, and the ability to manage junior staff effectively. The ideal candidate will thrive in a luxury hospitality environment and has strong attention to detail.

Benefits

Complimentary staff restaurant access

Purchase additional annual leave

Recognition awards and prizes

Competitive salary package

Family-first policies

Qualifications

• Previous experience in luxury hospitality required.
• Ability to manage junior staff and aid their development.
• Flexibility and organization are essential.

Responsibilities

• Provide an exceptional guest service experience.
• Upsell menu items through personal knowledge.
• Management of junior staff.

Skills

Excellent communication

Passion for food and wine

Customer service attitude

Attention to detail

Job description

We are looking for a talented and passionate full-time Head Waiter/ess to join our Hélène Darroze team at the award-winning 5-Star Deluxe hotel – The Connaught.

To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

The Role:

As Head Waiter/ess at Hélène Darroze at The Connaught, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands-on approach to your role. You will have a real passion for food and wine, enabling you to up sell and promote the items by your personal knowledge from the menu. You will also be responsible for the management of junior staff and their learning and development.

Responsibilities:

You will be an excellent communicator and will have a real passion for food and wine. You will be an excellent team player and have fantastic customer service attitude. You will have pride and attention to detail in your work. You will be flexible and organise your activities well. We anticipate that the ideal candidate will have worked in within a similar environment.

Who You Are:

• Someone who naturally embodies elegance, warmth, and quiet confidence.
• Previous experience in luxury hospitality.
• A calm, composed presence with an eye for thoughtful detail.
• A team player who believes service is an art and people are at the heart.

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health & Wellbeing

• Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments.
• A programme of wellbeing initiatives, from mental health support to physical activity.
• 24-hour confidential assistance helpline.
• On- and off-site Occupational Health support.
• Life assurance through our Death in Service scheme.
• Eye care support, including vouchers and contributions towards glasses*
• Flu vaccination vouchers*
• Cycle to Work Scheme

Recognition & Growth

• An extra paid day’s leave to celebrate your birthday.
• Instant recognition and award programme, celebrating extraordinary contributions.
• Dedicated in-house training and development to support your personal and professional growth.
• Monthly colleague awards with generous prizes.
• Opportunities for internal progression and cross-property moves.
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication.

Financial Care

• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family-first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• A generous pension scheme*
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This is a full-time role requiring 40 hours per week.