Head Veterinary Receptionist - Cambridge

Pets at Home Limited; Hartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care provider in England is seeking a Head Receptionist for a full-time, one-year fixed term position. Responsibilities include overseeing the reception team, managing admin duties, and ensuring excellent customer service for clients and their pets. The ideal candidate will have strong customer service skills, be computer literate, and be able to handle a busy workload. Benefits include discounts and opportunities for career development.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Experience in providing exceptional customer service.
• Ability to manage a busy workload effectively.
• Previous receptionist experience in veterinary practice preferred.

Responsibilities

• Oversee the reception team to ensure timely task completion.
• Manage admin duties and provide high levels of customer service.
• Handle non-clinical complaints and promote the practice's services.

Skills

Customer service

Computer literacy

Attention to detail

Education

Previous admin experience

Job description

This Head Receptionist role is a fixed term position for 1 year and will include covering shifts at both Cambridge Beehive Vets for Pets and Cambridge Bar Hill Vets for Pets.

As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.

• You will be responsible for dealing with non-clinical related complaints.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• You will strive to continually look for ways to improve the client journey by re-assessing protocols and obtaining feedback from clients, while actively promoting our online presence.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Show awareness for financial controls within the practice and manage accounts in a timely manner. Attention to detail is essential.
• If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you! You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs, and are confident discussing financial matters.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You are able to manage a busy workload and prioritise tasks effectively.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Previous receptionist experience in a veterinary practice would be preferred, but not essential. Previous admin experience is a must.

This is a full time role working 40 hours a week with 1 in 6 weekends, on a 1 year fixed term contract. In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.