Head Veterinary Receptionist

Pets at Home; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading veterinary practice in the UK is seeking a Head Receptionist to oversee the reception team and ensure exceptional customer service. The role involves managing daily tasks, building relationships with clients, and handling their needs effectively. Applicants should be organised, computer literate, and possess strong customer service skills. The position offers benefits including discounts and career development opportunities.

Benefits

20% discount at Vet Group, Pets at Home, and Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Organised with strong customer service skills.
• Ability to build relationships with clients and teams.
• Computer literate for managing online bookings.

Responsibilities

• Oversee the reception team and manage admin duties.
• Provide link between clients and the clinical team.
• Ensure high level of customer service is maintained.
• Manage payments and future bookings confidently.
• Arrange rotas for the team and facilitate customer concerns.

Job description

Overview

Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this is you, we have a great opportunity for you at our Exeter Vets for Pets Practice.

We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.

Responsibilities

• As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
• You will provide a link between clients and the clinical team.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Organise Pre-payments to be taken under the practice payment policy.
• Bank Holidays are required on a rota basis / Weekend Working is required Sat 8am-17:30 / Sun 10-16:30 on a rota basis. Shifts may vary on a Bank Holiday.
• You will arranging Rota’s for your team
• You will help facilitate concerns with Customers prior to any escalation

Requirements

• This is a Full Time role working 40 hours per week (Shift patterns may vary between an 8- to 10-hour day).

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location

EX2 7HX

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!