Head Veterinary Receptionist

Vets for Pets; Cambridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in Cambridge is seeking a Head Receptionist for a one-year fixed term role. The successful candidate will oversee the reception team, ensuring top-quality customer service while managing scheduling and administrative duties. With a focus on improving the client experience, previous experience in a veterinary setting is preferred. Benefits include discounts, career development opportunities, and a supportive work environment.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous receptionist experience in a veterinary practice preferred, but not essential.
• Previous admin experience is a must.
• Enthusiasm and drive for customer service.

Responsibilities

• Oversee the reception team and ensure tasks are completed.
• Build relationships with clients and their pets.
• Manage payments and bookings confidently.
• Promote online presence and improve client journey.

Skills

Customer service skills

Computer literacy

Attention to detail

Ability to manage a busy workload

Job description

Overview

If you enjoy providing great service in a fast-paced work environment, we have just the opportunity for you! This Head Receptionist role is a fixed term position for 1 year and will include covering shifts at both Cambridge Beehive Vets for Pets and Cambridge Bar Hill Vets for Pets.

Responsibilities

• As Head Receptionist, you will oversee the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients.
• You will be responsible for dealing with non-clinical related complaints.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• You will strive to continually look for ways to improve the client journey by re-assessing protocols and obtaining feedback from clients, while actively promoting our online presence.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Show awareness for financial controls within the practice and manage accounts in a timely manner. Attention to detail is essential.

This is a full time role working 40 hours a week with 1 in 6 weekends, on a 1 year fixed term contract.

Qualifications / Attributes

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs, and are confident discussing financial matters.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You are able to manage a busy workload and prioritise tasks effectively.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Previous receptionist experience in a veterinary practice would be preferred, but not essential. Previous admin experience is a must.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: CB1 3ET

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!