Head Therapist

Six Senses London; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury wellness hotel in London is seeking a Head Therapist to lead spa operations, ensuring high standards of service and training staff. The ideal candidate will have 3+ years in luxury spas and relevant certifications. Join a team that values well-being, sustainability, and exceptional experiences for guests. A competitive salary and extensive benefits await you.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Qualifications

• At least 3 years' experience in luxury spas.
• Understanding of various beauty products and technologies.
• References from previous employers.

Responsibilities

• Perform spa menu face and body treatments.
• Train hosts for effective service delivery.
• Ensure hygiene and safety standards are maintained.
• Evaluate and suggest improvements to Spa Management.

Skills

Knowledge of anatomy

Massage therapy

Beauty therapy

Fluent in English

Education

High school diploma or equivalent

Hospitality diploma/degree

NVQ, ITEC, or CIDESCO certification

Job description

As Head Therapist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, embodying our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, caring, fun, quirkiness, and pioneering wellness.

Sustainability, wellness, and extraordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As Head Therapist, I will assume full responsibility for the efficient operation of the following:

• Have thorough knowledge and ability to perform spa menu face and body treatments according to Six Senses Spa standards.
• Provide comprehensive training to all hosts, ensuring they acquire necessary skills and knowledge to perform their roles effectively and align with organizational objectives.
• Ensure treatment rooms are always stocked with supplies as per standards.
• Recommend treatments and products based on lifestyle consultation forms and assessment questions asked to guests.
• Provide departmental orientation to newly recruited hosts.
• Evaluate operations and procedures, suggesting improvements to Spa Management.
• Request and log stock of supplies necessary for treatment rooms.
• Provide prompt, courteous, and accurate service to guests at all times.
• Maintain cleanliness, safety, and hygiene of the spa and treatment rooms.
• Uphold Six Senses guidelines and standards of service and operation, maintaining and exceeding performance benchmarks.
• Strictly adhere to LQA standards and guest comments.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts as much as our guests. When you join our team, you'll enjoy a generous benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements increasing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties worldwide.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses hotel or resort on us; the number of days increases the longer you stay with us.
• Enhanced Family Leave – Generous maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse calendar of wellbeing activities nurturing mind, body, and soul.
• Travel Season Ticket Loans – Helping you commute more affordably and sustainably.
• Medicash Plan – Claim back healthcare costs and access resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Engage in purpose-driven initiatives and give back to causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for mental, emotional, and financial wellbeing, plus access to perks and discounts.

Qualifications

To succeed as Head Therapist, you must have the necessary qualifications, skills, and experience in a similar role within luxury hotels, with proven results, including:

• High school diploma or equivalent, with at least 3 years’ experience in luxury spas and health clubs, with references. A hospitality diploma/degree from a recognized institution is preferred.
• Graduation or broad knowledge of anatomy, physiology, massage therapy, and beauty therapy, with NVQ, ITEC, or CIDESCO certification.
• Understanding and specialization in various beauty products, aesthetic appliances, and their specifications and uses. Knowledge of facial, nail, or other beauty technology as required for spa treatments.
• Fluent in English; additional languages are preferred.

All candidates must have the right to work in the UK. Sponsorship is not available for this role.

The above provides an overview of the Head Therapist role at Six Senses London. It is not an exhaustive list of duties and responsibilities.

Six Senses London is an equal opportunity employer. This policy applies to all employment terms and conditions.