Head Therapist

Lowman Hotels (Arundel) Ltd; Llandrindod Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in Wales is looking for a Head Therapist to lead the Spa Therapists and ensure high standards of service. The role involves managing daily spa operations, enhancing guest experiences, and maintaining health and safety standards. Candidates should have a Level 3 qualification in Beauty and First Aid certification. Experience in a senior spa position is preferred.

Benefits

£30 BB per night colleague rate

£60 BB per night for Friends and Family rate

50% off Food & Beverage

Employee Assistance Programme

Free use of gym and leisure facilities

Qualifications

• Experience in a senior position within a Spa is advantageous.
• Previous experience in a leisure, fitness, or hospitality role is desirable.
• Willingness to obtain Pool Responder qualification.

Responsibilities

• Guide the team of Spa Therapists to run the spa.
• Ensure all daily operations of the spa are delivered to the highest standard.
• Maximise revenue through efficient and accurate diary management.
• Deliver an exceptional guest experience and maintain cleanliness and safety.

Skills

Level 3 qualification in Beauty

First Aid qualified

Knowledge of health and safety regulations

Education

Level 3 Beauty Therapy

Job description

Located in Llandrindod Wells within the beautiful Elan Valley.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations
• Free use of gym and leisure facilities

The Role of Head Therapist

Great new opportunity in our newly invested in Rock Spa at the Metropole Hotel!

The Head Therapist will guide the team of the Spa Therapists to run a welcoming, relaxing leisure space.
The Head Therapist will ensure that all daily operations of the spa are delivered to the highest standard, they will ensure that treatment rooms are welcoming and tranquil and that Health & Safety standards are met across the Spa.

The Head Therapist will ensure efficient and accurate diary management to maximise revenue in the Spa and will support as required to maintain accurate membership records.

The role requires someone who is either a Spa specialist with a Level 3 qualification in Beauty, and experience of a senior position within a Spa would be advantageous.

The Head Therapist will ensure that all processes are followed within the Spa and that they work with colleagues to do the same, as one team you will also interact with all other colleagues across the hotel.

Job Overview:
As the Head Therapist, you will be responsible for the overall management and strategic direction of the Spa including, facilities, budgets, training and revenue. Your role will include leading a team of Spa Therapists to ensure a high standard of service. You will focus on delivering an exceptional guest experience, driving revenue, and maintaining the highest levels of cleanliness, safety, and operational efficiency.

Experience & Qualifications
• Level 3 beauty Therapy
• First Aid qualified.
• Previous experience in a similar leisure, fitness, or hospitality role is desirable.
• Knowledge of health and safety regulations in a spa environment.
• Pool Responder (NPLQ or equivalent or willingness to obtain)