Head Receptionist (Team Leader/Manager)

Pertemps; Royal Leamington Spa; On-site; GBP 28,000 - 30,000; Full time

Job summary

A forward-thinking GP Surgery in Royal Leamington Spa is seeking a Head Receptionist to lead a dedicated reception team. Responsibilities include managing calls and appointments, overseeing daily operations, and maintaining communication with clinicians. Ideal candidates will have at least 1 year of NHS experience and strong leadership skills. This position offers a competitive salary of £28,000 – £29,500 annually, alongside various benefits for employee wellbeing.

Benefits

Additional Leave

Company Events

Company Pension

Cycle to Work

Free Parking

Wellbeing Program

Sick Pay

Qualifications

• Minimum 1 year of NHS experience required.
• Proven leadership or team management experience is essential.
• Strong organisational and multitasking skills necessary.

Responsibilities

• Lead and mentor the reception team across a 5-day schedule.
• Manage high volumes of calls and patient interactions.
• Oversee appointment bookings and data entry.
• Maintain communication between reception and clinical teams.

Skills

NHS experience

Leadership

Organisational skills

Interpersonal skills

Proficiency in IT systems

Tools

Microsoft Office

Job description

Head Receptionist (Reception Team Leader / Manager)
Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm
Salary: £28,000 – £29,500 per year
Additional Pay: Performance Bonus

About the Role
We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team.
As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk.
This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.

Key Responsibilities

• Lead and mentor the reception team across a 5-day schedule
• Manage high volumes of calls and face-to-face patient interaction
• Oversee appointment bookings and data entry with precision
• Maintain smooth communication between reception and clinical teams
• Handle administrative duties, paperwork, and incoming documentation
• Coordinate rotas and provide basic HR support
• Uphold a calm, positive environment under pressure

Experience & Skills Required

• Minimum 1 year of NHS experience (essential)
• Proven leadership or team management experience
• Strong organisational and multitasking skills
• Excellent phone and interpersonal etiquette
• Proficiency in clinical IT systems and Microsoft Office

Benefits
Additional Leave Extra days off to recharge
Company Events A supportive, social atmosphere
️ Company Pension Secure retirement planning
Cycle to Work Reduce your carbon footprint
️ Free Parking On-site parking available
Wellbeing Program Mental and physical health support
Sick Pay Paid time off when needed
️ Schedule Day shift, Monday–Friday

If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community.