Head Receptionist Mat Leave

CVS Group; Newcastle-under-Lyme; On-site; GBP 24,000 - 30,000; Full time

Job summary

A veterinary practice is seeking a Veterinary Head Receptionist to lead the team, manage financial responsibilities, and provide excellent customer service. The ideal candidate must possess strong leadership and communication skills, along with the ability to handle emotional situations. This position offers a supportive work environment and is primarily based at Beechwood Kidsgrove Clinic.

Benefits

Benefits from CVS

Salary dependent on experience

Qualifications

• Ability to cope with distressing and emotional situations.
• Strong empathy and communication skills.
• Positive attitude and teamwork capabilities.

Responsibilities

• Manage Receptionist team and provide training.
• Handle till and debt reconciliations.
• Register new clients and complete insurance forms.

Skills

Leadership skills

Excellent communication

Customer service experience

Teamwork skills

Proficiency in Microsoft Office

Job description

We are seeking an enthusiastic individual to join us as a Veterinary Head Receptionist atBeechwood Veterinary Practice.

Location: To be based mainly at Beechwood Kidsgrove Clinic

Contract: Maternity Cover

Hours: 38-40hours per week

About the role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Supporting with Recruitment and liaising with the internal recruitment team
• Financial responsibilities such as till reconciliation and debt reconciliation.

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Head Receptionist:

• Leadership skills would be highly desirable
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

• Salary will be dependent on experience and skills
• All the usual CVs benefits!

To apply for this position, please click 'Apply Now'.