Head Receptionist Mat Leave

Beechwood (Kidsgrove); Hempstalls; On-site; GBP 28,000 - 36,000; Full time

Job summary

Beechwood Veterinary Practice is seeking a Veterinary Head Receptionist for maternity cover at the Kidsgrove Clinic. This role requires leading a receptionist team, managing client interactions, and ensuring excellent customer service in a veterinary environment. Candidates should possess leadership qualities, outstanding communication skills, and a resilient attitude.

Benefits

Benefits based on CVs

Qualifications

• Leadership skills would be highly desirable.
• Excellent communicator with strong empathy.
• Experience in customer service.

Responsibilities

• Managing the Receptionist team and supporting recruitment.
• Handling financial responsibilities such as till and debt reconciliation.
• Providing a warm and welcoming experience for clients.

Skills

Leadership skills

Excellent communication

Customer service skills

Empathy

Teamwork

Resilience

Microsoft Office proficiency

Job description

We are seeking an enthusiastic individual to join us as a Veterinary Head Receptionist at Beechwood Veterinary Practice.

Location: To be based mainly at Beechwood Kidsgrove Clinic

Contract: Maternity Cover

Hours: 38-40 hours per week

About the role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Supporting with Recruitment and liaising with the internal recruitment team
• Financial responsibilities such as till reconciliation and debt reconciliation.

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Head Receptionist:

• Leadership skills would be highly desirable
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

• Salary will be dependent on experience and skills
• All the usual CVs benefits!

To apply for this position, please click 'Apply Now'.