Head Receptionist - Live In Available - Cirencester

Cotswolds Inns & Hotels; Cirencester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cotswolds Inns & Hotels is seeking a Head Receptionist for The Swan Hotel in Bibury. This role involves leading a reception team and ensuring excellent service delivery in a 4-star setting, contributing to a collaborative and supportive working environment.

Benefits

25% discount on food and drink

A fair share of tips

Discounted hotel stays

Access to online benefits platform

Healthcare Cash Plan

Continuous training and development

Wagestream earnings access

Qualifications

• Experience in a similar role within hospitality.
• Strong communication and team collaboration skills.
• Ability to train and mentor staff.

Responsibilities

• Lead and support the reception team.
• Handle check-ins, reservations, and guest interactions.
• Ensure high standards of service in keeping with a 4-star hotel.

Skills

Customer Service

Leadership

Attention to Detail

Tools

IT Systems

Job description

Head Receptionist - Live In Available - Cirencester

Join Cotswold Inns & Hotels: Where the true you thrives and diversity is embraced. At Cotswold Inns & Hotels we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

The Swan Hotel is located in Bibury a beautiful Village in the Cotswold in Gloucester, a 4 Star hotel with 22 rooms and a rosette restaurant, bar,function room a thriving weddings and travel trade business.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team,
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.
• Attention to detail and high standards of service in keeping with a 4 star hotel.